BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
We are seeking a professional and proactive Customer Service Representative to join our team. This role is responsible for managing patient communications and ensuring smooth coordination of appointments within a medical office setting. The ideal candidate will possess strong communication, multitasking, and organizational skills, along with a customer-first mindset.
Patient Communication and Scheduling
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Operate multiple telephone lines to manage incoming and outgoing calls.
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Confirm and reschedule new patient and follow-up appointments.
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Verify and update patient information within the EMR system.
Administrative Support
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Perform other job-related tasks as assigned by management.
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High school diploma or equivalent.
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Minimum of three years of experience in a customer service role (medical office experience is a plus but not required).
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Proficient in Microsoft Office applications.
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Strong typing and keyboarding skills.
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Excellent verbal and written communication skills.
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Ability to multitask, manage time effectively, and prioritize tasks.
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Resourceful and proactive in handling issues as they arise.
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Flexible and able to adapt to changing duties.
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Bilingual required.
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Ability to sit for extended hours while performing desk-based tasks.
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Strong attention to detail and problem-solving skills.
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Ability to maintain professionalism and composure in a fast-paced environment
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].