Essential Duties and Responsibilities
Plan and manage business operations to ensure excellent patient support services.
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Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
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Run and analyze management reports.
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Train, develop and manage staff to meet performance standards.
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Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
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Review and approve timecards and PTO for staff.
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Adhere to all HIPAA and OSHA regulations.
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Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
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Maintain the appearance and functionality of the dental office.
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Support marketing initiatives and provide input to adapt to office location and patient demographics.
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Respond to patient queries and resolve issues to ensure patient satisfaction.
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Ensure adherence to company policies and procedures.
Associates or Bachelor's Degree Required
Minimum of 2 years of management experience (in dental/ortho setting preferred)
Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members.
Writing and communication skills:
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Effective interaction with others in spoken and written English
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Accurately transfer gathered data into a patient record
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Ability to read and understand technical and professional materials
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Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff
Intellectual and motor skills:
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Ability to work independently
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Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
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Ability to demonstrate critical thinking skills
Computer skills:
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Intermediate computer knowledge
