Job Summary
We are seeking a dedicated and detail-oriented Medical Receptionist to serve as the first point of contact for our healthcare facility. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative procedures, and proficiency with electronic health record (EHR) systems. As a Medical Receptionist, you will be responsible for managing patient interactions, scheduling appointments, verifying insurance information, and ensuring the smooth operation of front desk activities. Your role is vital in providing exceptional patient service and supporting clinical staff through efficient administrative support.
Responsibilities
- Greet patients warmly and professionally, ensuring a positive first impression.
- Schedule appointments accurately using various EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Verify patient insurance coverage and process medical billing and collections in compliance with HIPAA regulations.
- Manage patient check-in and check-out processes, including updating demographic information and collecting co-payments.
- Review medical documentation for completeness and accuracy, including CPT coding, ICD-9/ICD-10 coding, and care plan documentation.
- Maintain organized medical records and ensure confidentiality of all health information in accordance with clinical confidentiality policies.
- Handle phone communication with patients and healthcare providers using proper phone etiquette while managing appointment scheduling and inquiries.
- Support clinical staff with administrative tasks such as filing, data entry, and managing electronic health records (EHR) systems like Meditech or Athenahealth.
- Demonstrate proficiency in Microsoft Office applications for documentation review and report generation.
- Stay informed about health insurance policies, Medicare procedures, and health information management standards to facilitate accurate billing processes.
Requirements
- Prior experience working as a Medical Receptionist or in a healthcare administrative role within a clinical setting.
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential.
- Excellent customer service skills with the ability to communicate effectively via phone and in person.
- Proficiency in computer skills including typing (10 key typing), data entry, filing, and office management software.
- Knowledge of HIPAA regulations and clinical confidentiality policies to ensure patient privacy is maintained at all times.
- Bilingual abilities are preferred to serve diverse patient populations effectively.
- Strong organizational skills with attention to detail in documentation review and medical records management.
- Ability to multitask efficiently in a fast-paced environment while maintaining professionalism.
Join our team to deliver outstanding patient care through exceptional administrative support while fostering a welcoming environment for all visitors!
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
