HVAC Service Technician

Evans Mechanical -
Eureka, CA

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Job Details

$25 - $55 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
On-the-job training
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Measuring tapes
Customer communication
Equipment safety procedures
In-person customer service
Cutting
English
Low-voltage system cabling
Ladder use
Driver's License
Drills
Electrical layout diagram interpretation
HVAC system repair
Equipment testing
Preventive machine maintenance
Hand tools
Low-voltage electrical wiring
Mechanical troubleshooting
Mobile devices

Full Job Description

Job Title:

HVAC Service Technician

Work Hours:

Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. After hours on call as needed.

Reports to:

Owner

Pay Scale:

$25- $55 per hour based on ability, attitude, performance, and experience. Eligible for performance bonuses

Growth Opportunities:

Service Manager, Home Solutions Advisor and leadership roles

Desired Results

Convert customers into lifetime clients through excellent customer service and communication
Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.

Required Qualifications & Essential Functions & Responsibilities

Insurable by company insurance carrier
Valid driver’s license
Willingness to invest time in training seminars and classes.
Basic Safety knowledge of tools and surroundings.
Safe use of ladders
Understand how to use a tape measure
Ability to use hand tools
Cut & drill holes
Ability to fill out a daily timecard accurately
Be able to carry 100 pounds
Possesses both written and verbal English language skills
Enhanced customer service skills and ability to communicate effectively
Mechanical aptitude
Work from 28’ extension ladder and 12’ step ladder
Ability to use an iPad
Understand benefits of preventative maintenance
Willingness to learn
Experience in HVAC service
Consistently contribute to company purpose and adhere to company operating principles
Comply with ALL SAFETY RULES
Acquire and maintain necessary hand tools and testing instruments
Knowledge and ability to read wiring diagrams
Complete service related forms and record keeping procedures
Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
Ability to work staggered schedule if required
Provide all customers with new / renewal maintenance agreement program information
Inform and educate customers about residential planned maintenance agreements
Acquire and renew residential planned maintenance agreements
Inform and educate customers on additional products or services available through company
Inform customer of replacement options when beneficial
On call status for emergency service as required
Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
Operate company vehicle and tools safely and steward the company vehicle and tools well
Knowledge and ability to layout and install low voltage wiring
Effective use of diagnostic and troubleshooting techniques
Knowledge of proper interpretations of testing devices

Physical Demands & Work Environment

Working in tight places, in attics and underfloor crawl spaces
Ability to lift 100 pounds
Ability to work comfortably and safely from a ladder
Ability to manipulate objects with fingers
Exposed to outdoor environment and extreme temperatures at times
Occasional high levels of dust
Working on-site at clients homes
Long hours

Resources

On the job training occurs continually
Occasional certification and training opportunities
Transportation from our facility to the jobsite is provided
iPad for communication, research and service related forms and record keeping
Specialty tools
Team leadership and knowledge

Leadership

This team member reports directly to the owner who will meet with, evaluate and guide for growth
Meetings will be as frequent as necessary to effectively meet the desired results
Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee

Team Member Benefits

Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
Paid Holidays: 6 paid Holidays after 90 days of employment
Insurance: 100% medical and 100% vision and dental for employee and their dependents and 100% $50K life for the employee as of the 1st of the month after 60 days of employment
Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
Retirement: matching retirement investment 401(k) plan after 90 days
Sick Pay: 5 sick days per year upon start of employment
Career growth opportunities in a highly demanded trade

Performance Indicators

Customer reviews, referrals, and requests
New equipment leads effectively delivered
Additional work generated
Accessories sold
Total service calls completed
Billed hours to total revenue generated
Callback %

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Desired Results

Required Qualifications & Essential Functions & Responsibilities

Physical Demands & Work Environment

Resources

Leadership

Team Member Benefits

Performance Indicators

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