SugaringNYC is the #1 fastest-growing beauty franchise in the U.S., with 120+ locations nationwide and counting. We specialize in organic body waxing using a proprietary sugar paste and pride ourselves on delivering exceptional service in a modern, eco-conscious environment.
At our NYC studios, we are building high-performing and supportive teams that value professionalism, positive energy, and client satisfaction. We are seeking a Part-time Front Desk Receptionist to work an estimated 20 hours per week at our Astoria, Queens location. This critical role is the face of our studio and the first impression for every guest and caller. The work schedule for this position is as follows: Mondays, 3:00pm to 9:00pm / Fridays, 9:00am to 3:00pm / Sundays, 10:00am to 7:00pm.
Key Responsibilities (including but not limited to)
- Guest Relations: Warmly greet clients upon arrival, offer refreshments, and alert service providers of their arrival.
- Appointment Management: Professionally handle phone calls, texts, and emails to schedule, confirm, and reschedule appointments using salon management software.
- Financial Transactions: Process cash and credit card payments accurately, manage tips, and handle daily financial reconciliation using Zenoti POS.
- Sales & Promotions: Recommend retail products, inform clients of current promotions, cross-sell relevant add-on services and memberships to meet sales quotas.Consistently meet or exceed individual and studio sales targets for retail products and service memberships.
- Strategic Up-selling: Confidently recommend add-on treatments and premium service upgrades during the booking process and at check-in.
- Retail Excellence: Educate clients on home-care regimens and close retail sales during the check-out process based on service provider recommendations.
- Lead Conversion: Proactively follow up on "unbooked" inquiries and "lost" clients via phone or text to secure future appointments.
- Membership Growth: Pitch and sell studio memberships or packages to recurring guests to ensure long-term loyalty and recurring revenue.
- Studio Upkeep: Maintain a clean and organized reception area and refreshment station, and assist with laundry or light cleaning as needed.
- Communication: Act as a central hub between clients, service providers (sugaristas, technicians), and management.
- Inventory Support: Monitor retail and professional supplies daily; proactively notify the Studio Manager when items are running low and assist in the restocking process to prevent service disruptions.
- Work Schedule: Monday & Friday: 3pm-9pm and Sunday: 10am-7pm.
Job Qualifications & Skills
Required Core Qualifications
- Professional & Polite Demeanor: Exceptional verbal and written communication skills with a consistently warm, professional, and welcoming presence—both in person and over the phone/text.
- Multitasking Maestro: Ability to stay calm, organized, and welcoming in a fast-paced environment while managing phones, walk-ins, and the studio calendar simultaneously.
- Detail-Oriented: Attentive to studio upkeep, inventory levels, and accurate scheduling.
- Team Player: A positive attitude and willingness to jump in and support the service providers ("sugaristas") and management to keep the studio running smoothly.
- Sales & Up-selling Drive: Proven ability or strong comfort level with consultative selling, meeting individual/studio sales quotas, closing retail sales, and pitching memberships or packages.
- Technical & POS Proficiency: Hands-on experience with Point of Sale (POS) systems, accurate cash/credit handling, daily financial reconciliation, and booking software.
- Client & Inquiry Management: Experience handling client communication via phone, text, and email, with a proactive attitude toward following up on "unbooked" leads or "lost" clients.
- Set Schedule Availability: Must be fully available to work the required shifts (Mon & Fri: 3pm-9pm and Sun: 10am-7pm).
Highly Preferred (The "Sweet" Extras)
- Industry Experience: 1 year of experience in a beauty salon, spa, wellness studio, or high-end boutique retail environment.
- Zenoti Software Mastery: Prior direct experience utilizing Zenoti POS is a plus and will fast-track your training.
What we offer:
- Compensation: $17/hour + competitive bonuses (paid weekly)
- Weekly payroll: Every Monday.
- Performance-based bonuses: Based on sales.
- Paid Time Off & Paid Holidays: after one year of service
- Employee perks: Free & discounted beauty services, products, & company merch!
- Corporate Discount Program: Save on hotels, car rentals, movie tickets, concerts, theme parks, shows, attractions, Samsung, Lenovo, and much more!
- Opportunities for growth: We are proud of our multiple success stories where our talented Sugaristas are promoted to Salon Trainers, Corporate Trainers, Salon Managers, and Corporate Managers!
Why Sugaring NYC? If you are seeking a collaborative, friendly, and fast-growing company with "sweet" employee perks, Sugaring NYC is the place for you!
- Training & Support: We train and support our people, ensuring you have the tools to succeed.
- Growth Opportunities: We offer professional development and recognize exceptional talent and performance.
- Incentives: Competitive uncapped commission on eligible incentive bonuses.
How to Apply: If you are interested in this position and meet the qualifications, please submit your application via Sugaring NYC on Indeed. Sugaring NYC is an equal opportunity employer.
Pay: $17.00 per hour
Benefits:
Application Question(s):
- Do you have work experience or educational training in the beauty services industry? If yes, please describe.
- Please list any licenses or certifications.
- Are you available to work the schedule posted: Mondays, 3:00pm to 9:00pm / Fridays, 9:00am to 3:00pm / Sundays, 10:00am to 7:00pm.
- Please describe your Front Desk, Sales, or Hospitality experience.
- Are you 18 years of age or older?
- What motivated you to apply to this role?
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk/Customer Service: 1 year (Preferred)
Language:
Ability to Commute:
- Astoria, NY 11103 (Required)
Work Location: In person
