AUTOMOTIVE SERVICE ADVISOR/ASSISTANT MANAGER
Opening for Experienced Automotive Service Professional
University Volvo has been locally owned and operated since 1986. Our strong commitment to our customers and our community makes us the Charlotte area’s number one choice for Volvo customers.
We believe culture makes a difference. Our company’s core focus is building relationships that last — with our employees, customers, and community. As our service department continues to grow, we are looking for a motivated and customer-focused Service Advisor/Assistant Manager to help lead daily operations and support our service team.
What We Offer:
- Competitive Pay Plan based on Experience
- Company Paid Medical and Dental Insurance
- Paid Personal Sick & Vacation Time that grows with tenure
- Company Paid Wellness Benefits (gym memberships & more!)
- Flexible schedules to help balance work and life commitments — closed Sundays & Holidays
- 401(k) with company match
- Exceptional work culture
Responsibilities – Service Assistant Manager:
- Assist with overseeing daily operations of the service department to ensure efficient workflow and exceptional customer service
- Support and mentor Service Advisors and service staff to help maintain performance standards and department goals
- Help manage customer concerns and assist in resolving escalated situations professionally and promptly
- Work closely with technicians, advisors, and parts personnel to improve communication and repair efficiency
- Monitor repair orders for accuracy, completion, and timely follow-up with customers
- Assist in maintaining high CSI (Customer Satisfaction Index) scores and overall customer retention
- Help ensure department compliance with manufacturer policies, warranty procedures, and dealership standards
- Support scheduling, workflow management, and appointment coordination during peak service hours
- Assist management with training, coaching, and maintaining a positive team environment
- Maintain organized and accurate documentation and records
Qualifications / Requirements – Service Assistant Manager:
- Previous automotive dealership service experience as a Service Advisor is REQUIRED for this specific role
- Prior leadership or supervisory experience in a service department preferred
- Experience with CDK software STRONGLY preferred
- Strong customer service and conflict-resolution skills
- High School diploma/GED required
- Valid driver’s license required
- Team-oriented, dependable, organized, and professional
- Excellent verbal and written communication skills
- Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment
- Strong attention to detail and commitment to operational excellence
- Ability to complete manufacturer and dealership training requirements
- Must pass pre-employment drug testing
Company Website:
www.universityvolvo.com
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of Service Advisor experience do you have?
Experience:
- Dealership: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
