Summary: Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.
Duties and Responsibilities:
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Warehouse:
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Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
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Manage inventory organization and ensure that products are shipped accurately and on time.
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Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization.
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Supervise and cross train warehouse staff.
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Performs other related duties as assigned by management.
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Customer Service:
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Ensure excellent customer service to both internal and external customers.
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Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.
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Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.
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Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs.
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Performs other related duties as assigned by management.
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EHSS:
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Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location
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Perform safety audits to verify performance and identify safety hazards.
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Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.
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Owner of location security systems & processes
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Performs other related duties as assigned by management.
Qualifications:
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Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university.
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Certification in Supply Chain and Operations Management
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Computer skills required: NetSuite, MS Office, RF Smart and Zebra.
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Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS)
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Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.
