The Venue Manager reports to the General Manager of 4th Avenue to provide exceptional service for the guests, and create a positive and fun environment for our employees. The Venue Manager provides assistance with training to develop a team that is efficient and hospitable. They are a role-model for our team with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.
Directly working with the management team in the development, implementation and maintenance of quality
service standards
Collaborating with the reservations team to create sales
Creatively engaging with future guests to increase sales
Ensuring food and beverages are being served in a professional and timely manner
Monitoring set up and maintenance of department to ensure all side work is complete
Interacting with guests to ensure a positive guest experience
Conducting ongoing service training of department associates and assisting in the completion of daily shift
All other tasks and duties as assigned
Implementing standard operating procedures.
Minimum of two years’ experience in customer service.
Minimum of two years’ experience in Food and Beverage.
Extensive knowledge of daylife and nightlife operations.
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be able to quickly adapt to effectively using new software products.
Must be dependable and available to work weekends, nights and/or holidays based on business demands.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
