The Sales Operations Coordinator serves as the operational hub between our sales team, vendors, warehouse, installers, and customers.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, communicates professionally, and takes pride in keeping projects moving forward. Success in this role requires exceptional organization, attention to detail, and the ability to proactively identify and resolve issues before they impact the customer experience.
The Ideal Candidate
- Brings order to complex situations.
- Anticipates problems before they occur and takes initiative.
- Communicates clearly and professionally.
- Takes ownership of their work.
- Builds positive working relationships with clients, vendors, and teammates.
- Remains calm under pressure.
- Maintains a high standard of accuracy and attention to detail.
Role Responsibilities:
Order Management
- Review and process orders for accuracy and completeness
- Place purchase orders with manufacturers and vendors
- Verify pricing, quantities, lead times, and product specifications
- Track orders from placement through delivery
- Resolve vendor discrepancies and shipping issues
Project Coordination
- Coordinate material deliveries with installers and customers
- Communicate scheduling updates with sales staff
- Monitor project timelines and identify potential delays
- Maintain accurate project records
- Ensure all required documentation is complete before work begins
Customer Service
- Serve as a primary point of contact regarding order status
- Provide timely updates throughout the project
- Professionally resolve questions and concerns
- Deliver a high level of customer service consistent with the Contempo brand
Internal Operations
- Work closely with Sales, Estimating, Warehouse, and Accounting
- Assist with inventory and sample coordination when needed
- Support continuous improvement of operational processes
- Maintain organized digital records within company systems
Qualifications
- 3+ years in operations, customer service, project coordination, or order management
- Exceptional organizational skills
- Strong written and verbal communication
- Comfortable managing multiple priorities simultaneously
- Excellent follow-through and accountability
- Proficient with Microsoft Office
- Ability to quickly learn ERP and order management software
- Experience in flooring, construction, interior design, or building materials is preferred but not required
Pay: From $55,000.00 per year
Benefits:
- Health insurance
- Paid parental leave
Work Location: In person
