JOB TITLE: Optometric Technician
STATUS: Full Time
REPORTS TO: Practice Manager (PM)
GENERAL FUNCTION:
The Optometric Technician works in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, and maintain the doctor's appointment schedule in a manner that delivers a quality professional patient experience.
MAJOR DUTIES & RESPONSIBILITIES:
- Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
- Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment.
- Assists the OD to care for patients in a timely, effective manner, as closely to appointed schedule as possible.
- Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed.
- Schedules referral appointments with Ophthalmologists, Laser Center and completes appropriate paperwork.
- Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
- Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary.
- Identifies candidates for FDT testing per company standards of care.
- Completes proper coding of procedures for payment collection.
- Participates in store meetings / projects as requested.
- Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
- Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory.
- Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization.
- Performs other duties within the store as requested and as time allows.
KNOWLEDGE & SKILLS:
- High School or GED qualification
- Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications.
- Familiarity with medical terms associated with eye treatment.
- Effective & professional verbal communication skills to discuss prescriptions and treatment plans.
- Effective verbal and written communication skills to effectively work with co-workers and outside vendors to prepare concise and accurate documentation.
- Prior experience maintaining patients' records / files per HIPAA regulations.
- Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Experience:
- Optical: 1 year (Required)
Ability to Relocate:
- Chestnut Hill, MA 02467: Relocate before starting work (Required)
Work Location: In person
