Overview:
The Traffic Dispatcher Clerk also known as Window Clerk will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. May be exposed to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. Receives, reconciles, consolidates and/or summarize documents and information from customers.
Responsibilities:
Key Responsibilities:
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Ensure that all documentation is submitted timely, as required.
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Check documents, make necessary corrections, and distribute them to corresponding customers to meet their respective deadlines.
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Collects Bills of Ladings for all assigned customers; check the information on all documentation for accuracy and disseminates for processing.
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Inform all customers of cargo arrivals/departures, via email/fax with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in the master file.
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Secure original bills of lading properly endorsed, and delivery orders.
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Check that cargo is properly released.
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Work hand in hand with truck drivers
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Consolidates orders into truckloads for specific destinations.
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Coordinate and enter all data into computer system.
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Heavy phone communications answering any questions and informing customers of situations.
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Performs other related duties as assigned.
Candidate Requirements:
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Minimum two (2) years’ experience in Customer Service and Import Documentation required.
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High school diploma or equivalent.
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Intermediate to advanced experience with MS Word, Excel, Outlook
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Moderate to advanced typing skills and 10-key by touch (40-45 wpm)
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Advanced communication skills in English in order to communicate with customers.
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Ability to follow procedures and instructions.
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Ability to establish and maintain effective working relationships with customers and fellow employees.
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Ability to exercise independent judgment within established systems and procedures.
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Possess organizational and time management skills with the ability to prioritize and be detail-oriented.
Physical Requirements and Working Conditions:
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The employee is required to sit for long periods of time and move to and from other locations, within the office and warehouse.
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The employee must occasionally lift and/or move up to 10 pounds.
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Work is performed primarily in the office.
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The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals.
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The noise level in the work environment is usually quiet to moderate.
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Must be able to work extended hours, weekends, or holidays, on occasion
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Strong organizational skills to prepare and assign routes.
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Strong leadership skills to ensure drivers compliance with direction and assignments.
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Basic understanding of geographical area and mapping programs to facilitate efficient routing.
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Proficient with or able to quickly learn dispatch and recordkeeping systems.
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Ability to work at a fast pace and under pressure.
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Thorough understanding of shipping industry.
Education and Experience:
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High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
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At least three years of related experience and execution of similar duties in warehouse/freight operations required.
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
