Delivery Operations Manager
Experienced office and operations leaders, put your skills to work where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Delivery Operations Manager to join our team.
In this role, you will oversee daily office operations, support delivery and Big Ticket Help Desk functions, manage office personnel while serving as a key liaison between internal teams, delivery carriers, and customers to support efficient operations, contract compliance, accurate follow-up, and timely issue resolution.
Responsibilities
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Manage Delivery and Help Desk office personnel, providing daily direction, coaching, and performance management
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Track attendance and staffing needs, and lead weekly staff meetings to review priorities and updates
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Participate in interviewing, hiring, onboarding, and training new coworkers
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Communicate policy, procedure, and product changes to delivery carriers accurately and on time
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Monitor Call Sets and will-call activity in the Big Ticket Warehouse System and assign follow-up to ensure customers are contacted promptly
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Maintain current carrier insurance certificates and driver contact information, and send renewal reminders prior to expiration
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Monitor delivery routes and oversee inbound, billing, and help desk functions, reviewing carrier invoices for contract compliance and billing accuracy
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Resolve customer delivery issues professionally and in alignment with company service standards
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Meet weekly with the Customer Service Supervisor or Manager to review open issues and coordinate follow-up
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Coordinate shipment of approved customer-requested items and manage Shop-by-Phone emails through Outlook
Qualifications
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Strong leadership, communication, and organizational skills
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Ability to prioritize multiple responsibilities in a fast-paced office and delivery environment
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Experience coordinating with carriers, internal departments, and customer service teams
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Proficiency with Outlook and operational systems used to monitor calls, delivery activity, billing, and customer follow-up
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Demonstrated ability to maintain accurate records, monitor compliance requirements, and resolve issues with professionalism
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:
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Comprehensive benefits package, including medical/dental/vision
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Short term disability/Long term disability - voluntary
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Life insurance (company paid)
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401(k) w/ company match
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Weekly pay
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Paid vacation
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Liberal employee Discount
Work where people love to shop!
Equal Opportunity Employer
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