FUNCTIONAL RESPONSIBILITES
Leadership and Team Management:
- Provide strategic direction and leadership to the regional branch leaders and location leaders.
- Manage, mentor, and develop a high-performing team of profit center managers.
- Foster a culture of collaboration, accountability, and continuous improvement.
Operational Excellence:
- Oversee the day-to-day operations of 40+ branch locations, ensuring efficiency and compliance with company policies.
- Implement best practices in facility maintenance, operations, and inventory management.
- Drive initiatives to enhance overall operational effectiveness.
Customer Service:
- Uphold and strengthen the company's commitment to exceptional customer service.
- Collaborate with the regional branch leaders to implement customer-centric strategies.
- Address customer concerns and feedback, ensuring high levels of satisfaction.
Technical Product Knowledge:
- Possess and promote deep technical knowledge of plumbing, heating, and air conditioning products.
- Support the team in product application, installation, and troubleshooting.
- Stay abreast of industry trends and advancements.
Profitability and Financial Management:
- Work closely with regional branch leaders to achieve financial targets and maximize profitability.
- Analyze financial reports and market trends to make informed business decisions.
- Implement cost-effective measures to optimize branch performance.
- Play a critical role in establishing annual goals and financial targets for the branches.
Operational KPI Oversight:
- Monitor critical operational Key Performance Indicators (KPIs) including:
- Open Orders: Ensure efficient order processing and timely fulfillment.
- Returned Goods: Implement strategies to minimize returns and streamline the return process.
- A/R Quality: Oversee accounts receivable quality, optimizing cash flow and minimizing bad debt.
- Inventory Accuracy: Implement measures to maintain accurate and efficient inventory levels.
- Utilize data-driven insights to identify areas for improvement and implement corrective actions.
Training and Education:
- Develop and implement comprehensive training programs for all branch employees.
- Ensure that branch employees across all levels have access to ongoing education and skill development opportunities.
- Collaborate with HR to design training modules that enhance technical knowledge, customer service skills, and leadership capabilities. Qualifying Acquisition Targets:
- Work closely with executive leadership to identify and evaluate potential acquisition targets.
- Conduct thorough analyses of market trends, financial performance, and strategic fit.
- Provide insights and recommendations to support informed decision-making on acquisitions.
Integration of Acquisitions:
- Lead the integration process for acquired entities, ensuring a smooth transition into the organization.
- Collaborate with cross-functional teams to align processes, systems, and cultures.
- Implement strategies to maximize synergies and achieve operational efficiencies.
Required
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Experience operating in structured performance systems and KPI-driven environments
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10 year(s): 10+ years leading outside sales teams with a track record of growth and productivity improvement
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15 year(s): 15+ years of B2B sales experience in distribution or /wholesale environments
Preferred
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Strategic Planning
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Leadership
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Initiative
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Customer Service
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Coaching
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Business Development
Preferred
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Leader: Inspires teammates to follow them
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
