We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
JOB OVERVIEW:
Valet hotel guest vehicles and transport luggage to and from guest rooms in a prompt and safe manner.
Job Description
DUTIES AND RESPONSIBILITIES:
- Respond to all guest requests for car service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading the vehicle.
- Operate vehicle in accordance with state laws.
- Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request.
- Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities.
- Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promote team work and quality service through daily communications and coordination with other departments.
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
Qualifications and Requirements:
High School diploma or equivalent, plus some guest service experience or driving experience preferred. Must speak fluent English. Other languages preferred. Valid driver’s license required.
This job requires ability to perform the following:
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Moving about the public areas
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
Work Area: Bell Desk, Hotel Entrance, Guest Room, Corridors
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Additional Job Information/Anticipated
Pay Range
N/A
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
