Part-Time Front Desk Receptionist
Location: NW Psychiatry of Eugene
Job Type: Part-Time (Approximately 20 hours per week)
Position Summary:
We are seeking a dependable, organized, and compassionate Front Desk Receptionist to join our outpatient psychiatric practice. This position is ideal for someone who enjoys providing exceptional customer service while maintaining accuracy in administrative and medical billing responsibilities.
As the first point of contact for our patients, you will play a vital role in creating a welcoming, professional, and supportive environment. Because our practice serves individuals experiencing mental health challenges, applicants must demonstrate empathy, patience, professionalism, and excellent communication skills.
This position combines front office responsibilities with medical billing duties and offers a unique opportunity to gain valuable experience in the administrative side of healthcare. It is an excellent opportunity for individuals interested in pursuing a career in healthcare, including pre-med, pre-PA, pre-nursing, psychology, or other allied health professions.
What We’re Looking For:
We’re looking for someone who is dependable, punctual, eager to learn, and genuinely enjoys helping others. Because we are a small, single-provider psychiatric practice, every member of our team plays an important role in the success of our office. We value employees who communicate effectively, take initiative, adapt quickly, and are willing to jump in wherever needed.
The ideal candidate is someone who enjoys working in a collaborative environment, treats every patient with kindness and respect, and understands the importance of professionalism, confidentiality, and attention to detail. If you’re interested in learning the administrative and business side of healthcare while making a meaningful impact on patients’ experiences, we’d love to hear from you.
Essential Responsibilities
Front Office Responsibilities:
- Greet patients in a warm, welcoming, and professional manner
- Answer and direct incoming phone calls
- Schedule, confirm, and reschedule appointments
- Check patients in and out for appointments
- Collect copayments, deductibles, and outstanding balances
- Prepare and process new patient registration and intake paperwork
- Verify and update patient demographic and insurance information
- Communicate professionally with patients in person, over the phone, and through secure messaging
- Maintain an organized, clean, and professional reception area
- Scan, upload, and maintain patient documents within the electronic medical record
- Assist with general administrative and office support duties
Medical Billing Responsibilities:
- Submit electronic insurance claims accurately and promptly
- Enter and post insurance and patient payments
- Review claim status and assist in resolving claim denials or billing discrepancies
- Verify insurance eligibility and benefits
- Maintain accurate billing records within the electronic medical record (EMR) system
- Communicate with insurance companies regarding claim processing when necessary
- Assist patients with billing questions in a courteous and professional manner
Qualifications
Required:
- High school diploma or equivalent
- Strong computer skills and proficiency with Microsoft Office
- Excellent written and verbal communication skills
- Ability to learn new software and office procedures quickly
- Exceptional organizational skills and attention to detail
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Ability to maintain strict patient confidentiality and comply with all HIPAA regulations
- Reliable transportation and a strong record of punctuality and attendance
- No criminal background
Preferred:
- Previous experience in a medical office, healthcare setting, or customer service role
- Medical billing experience
- Experience using an Electronic Medical Record (EMR/EHR) system
- Knowledge of medical terminology
- Experience verifying insurance benefits and eligibility
- Experience working with insurance claims and payment posting
Skills & Personal Attributes
The ideal candidate is:
- Friendly, compassionate, and patient-centered
- Professional in both appearance and communication
- Highly organized with exceptional attention to detail
- Dependable, punctual, and reliable
- Honest, trustworthy, and able to maintain confidentiality
- Able to multitask while maintaining accuracy
- Comfortable working in a fast-paced office environment
- A quick learner who is adaptable and eager to develop new skills
- Able to communicate calmly and respectfully with patients who may be experiencing emotional or psychological distress
- Comfortable handling sensitive conversations with empathy and discretion
- A strong team player who enjoys working in a close-knit office
- Self-motivated with the ability to work independently when needed
- Committed to providing outstanding customer service and creating a positive patient experience
Physical Requirements:
- Ability to sit for extended periods while working at a computer
- Ability to communicate effectively in person and by telephone
- Ability to occasionally lift up to 20 pounds
Schedule:
- Approximately 20 hours per week
- Schedule to be determined
- Consistent attendance and punctuality are essential
Why Join Our Team?
We are a small, patient-focused psychiatric practice where every team member plays an important role in providing compassionate, high-quality mental health care. You’ll work directly alongside an experienced psychiatric provider and gain firsthand exposure to the daily operations of a medical practice.
This position offers valuable experience in:
- Medical office administration
- Patient scheduling and communication
- Electronic Medical Records (EMR)
- Insurance verification and medical billing
- Insurance claims submission and payment posting
- HIPAA compliance and patient confidentiality
- Healthcare operations and workflow
Whether you’re planning a career in medicine, physician assistant studies, nursing, psychology, healthcare administration, or another healthcare profession, this role provides an excellent foundation and real-world experience that will strengthen your understanding of how a medical practice operates.
We are looking for someone who wants to grow with our team, takes pride in their work, and is committed to providing every patient with a welcoming, respectful, and professional experience from the moment they contact our office.
Conditions of Employment
Employment is contingent upon the successful completion of a pre-employment background check and drug screening, as permitted by applicable law. All candidates must also be legally authorized to work in the United States and comply with all clinic policies regarding confidentiality, professionalism, and HIPAA regulations.
Equal Employment Opportunity
NW Psychiatry is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Pay: From $22.00 per hour
Education:
- High school or equivalent (Required)
Work Location: In person
