Job Summary
We are seeking a dynamic and detail-oriented Accounts Receivable, Credit, and Collections Associate to join our finance team. In this role, you will be responsible for managing accounts receivable processes, performing credit analysis, and ensuring timely collections to support the company’s financial health. Your expertise in accounting systems, customer service, and data analysis will be vital in maintaining accurate financial records and fostering positive client relationships. This position offers an exciting opportunity to contribute to a fast-paced environment where your skills in financial software, account reconciliation, and collections management will drive success.
Join us as an Accounts Receivable/Credit and Collections Associate if you’re eager to leverage your accounting expertise within a vibrant team committed to excellence! Your proactive approach and technical skills will help us streamline our financial operations while building lasting client relationships.
Accounts Receivable
· Maintain accurate and up-to-date customer accounts and accounts receivable records.
· Post and apply customer payments accurately and in a timely manner.
· Reconcile customer accounts, identify discrepancies, and research unapplied or unidentified payments.
· Review aging reports and monitor outstanding balances.
· Process account adjustments, credits, refunds, and account corrections as authorized.
· Investigate billing discrepancies and work with internal departments to resolve account issues.
· Assist with month-end accounts receivable reporting and reconciliation.
· Maintain accurate records of all customer communications and collection activity.
Credit and Collections
· Conduct professional collection calls and follow-up communications with medical offices regarding past-due balances.
· Contact customers by phone and email to secure payment on overdue accounts.
· Discuss outstanding invoices, resolve billing questions, and obtain payment commitments.
· Negotiate payment arrangements (must have Manager approval)within established company policies and approval limits.
· Consistently follow up on promised payments and document collection efforts.
· Escalate seriously delinquent or high-risk accounts to management as appropriate.
· Work collaboratively with the Sales and Customer Experience Specialist teams to resolve customer issues that may be delaying payment.
· Maintain a professional and customer-focused approach while firmly enforcing company credit and collection policies.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
