Description:
As a Member Associate at Bloc Fitness, you will be the first point of contact for members and guests, providing exceptional customer service while promoting a welcoming and engaging fitness environment. You will assist with membership inquiries, process transactions, and ensure members have a seamless experience.
Responsibilities:
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Greet and assist members and guests with a friendly, professional attitude.
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Process membership sign-ups, renewals, and cancellations.
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Offer and lead tours to prospective members.
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Answer phone calls and respond to inquiries about memberships, programs, and amenities.
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Maintain an organized and clean front desk area.
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Assist with billing, payments, and basic account troubleshooting.
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Promote and sell fitness center services, including personal training.
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Support member retention efforts by engaging with members and addressing concerns.
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Enforce facility policies and ensure a safe and respectful environment.
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Assist with event coordination and member engagement initiatives.
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Perform light administrative and maintenance duties as needed.
Requirements:
Qualifications:
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High school diploma or equivalent required.
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Previous customer service experience preferred.
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Strong communication and interpersonal skills.
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Ability to multitask and work in a fast-paced environment.
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Basic computer skills and familiarity with membership software a plus.
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Passion for health, wellness, and fitness.
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Ability to work flexible hours, including evenings, weekends, and holidays.
