Overview
This role is a key support to the sales staff in our stores. Office Associates are responsible for processing sales, returns, special orders and layaway transactions. Follows through in all facets of servicing the guest. Performs inventory and security procedures to prevent losses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide pleasant prompt service to the guest
Rings all sales transactions
Insures that merchandise is secured
Incoming/outgoing packages are secured
Layaway control
Daily bank deposits
Monitors diamond testing
Controls repair gross margin and sales
Repair organization and processing
Special order confirmations
Warranties and appraisals
Works with the jeweler on site
Merchandise tag maintenance
Receives in and sends out merchandise from vendors and the home office
Assists with Restyle and Special Event preparation
Floor awareness, sells when necessary
Participate in attaining monthly sales goals
Monitors case count accuracy
Miscellaneous duties as assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Minimum 1 year experience in the retail industry.
EDUCATION and/or EXPERIENCE
High School Diploma
LANGUAGE SKILLS
Effective communication skills with Vendors, Home Office and the Guestare necessary.
MATHEMATICAL SKILLS
Must be number oriented with the ability to calculate selling price, discount variance and inventory counts.
TECHNICAL SKILLS
Basic computer skills are required
OTHER SKILLS
Diligent to detail
Ability to multi task
Ability to problem solve
PHYSICAL DEMANDS
This position requires the ability to stand for long periods of time. Some lifting of boxes
and the ability to close the security gate is necessary. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
This position requires the availability to work day, evening and weekend hours. Some
additional hours will be required especially during peak seasons
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
