Weekend Assistant Supervisor – Friday-Monday
Reports to: Safe Station Supervisor
Schedule: 12 pm Noon – 10:00 pm, Friday – Monday. Full-time, 40 hours weekly, flexible to meet 24/7 program needs
Classification: Exempt
Location: South Bend, Indiana
Who We Are
Youth Service Bureau’s ultimate focus is to ensure all youth have access to safety, shelter, and the opportunity to succeed. Through Safe Station, a 24/7/365 youth shelter, YSB serves youth who are homeless, at high risk of becoming homeless, or facing risks related to violence, abuse, substance use, trafficking, or lack of resources. YSB envisions a future where all youth have safe and stable housing, peer and community support, tools to heal, and opportunity to reach their full potential.
Role Overview
The Assistant Supervisor supports the daily operations, culture, and youth programming of Safe Station, a 24/7 youth shelter serving young people experiencing crisis or housing instability. This role combines youth engagement leadership with assistant supervisory responsibilities, helping ensure trauma-informed care, consistent shelter routines, high-quality programming, staff support, compliance with licensing and funding expectations, and a safe, welcoming, and empowering environment for youth.
Key Responsibilities & Accountabilities
1. Shelter Culture, Operations & Environment Leadership
- Assist the Safe Station Supervisor in overseeing weekend shelter operations and part-time staff, including routines, admissions, supervision coverage, and program expectations.
- Champion a trauma-informed, strengths-based environment that promotes dignity, trust, belonging, and youth empowerment.
- Model positive communication, empathy, and relationship-building with youth, families, staff, and community partners.
- Maintain a calm, consistent, and predictable shelter atmosphere that supports emotional regulation, safety, and well-being.
- Collaborate with the Safe Station Supervisor to align routines, policies, compliance requirements, and daily practices with agency values, licensing standards, and trauma-responsive principles.
2. Youth Engagement & Structured Programming
- Develop, administer, and document youth engagement programs that promote skill-building, recreation, education, stabilization, and personal growth.
- Plan and facilitate regularly scheduled house meetings to review daily schedules and expectations, encourage youth voice and feedback, and promote mutual respect and community norms.
- Collect and analyze youth feedback, house meeting themes, and parent/youth exit surveys to identify trends and implement improvements to shelter programming and operations.
- Implement experiential and life-skills-based programming, including daily routines, constructive activities, supervised recreation, education activities, and developmentally appropriate programming for youth not in traditional schooling.
- Ensure all activities and meetings are age-appropriate, culturally responsive, voluntary, and trauma-informed.
3. Community-Based Activities, Life Skills & Experiential Learning
- Plan structured group and individual activities, including approved off-site outings, outdoor engagement, life-skills activities, and community-based youth development opportunities.
- Ensure all activities comply with supervision ratios, safety procedures, documentation requirements, licensing standards, food handling guidelines, and shelter safety procedures.
- Promote responsibility, routine, cooperative skill-building, and youth participation while maintaining safety and supervision standards.
4. Staff Support, Training & Assistant Supervision
- Assist in onboarding, training, and supporting staff, emphasizing trauma-informed, culturally competent, legally compliant, and youth-centered care practices.
- Assist in the training and evaluation process for new hires and communicate staff coaching opportunities or performance concerns to shelter leadership as appropriate.
- Assist with supervisory duties in the Safe Station Supervisor’s absence in coordination with the Chief Program Officer.
- Support staff in accurate incident reporting, documentation, follow-up, crisis response, and daily program implementation.
5. Case Management, Aftercare & Youth Support
- Provides case management support regarding youth engagement, strengths, needs, participation, and progress toward case plan goals.
- Support youth with skill-based tasks connected to case plan goals.
- Assist in the development of a structured education program.
- Monitors completion of aftercare, including required follow-ups with previous residents at 30, 60, and 90 days.
6. Shopping & Program Logistics
- Conduct approved shopping and procurement for youth activities, outings, and programming needs.
- Develop and maintain inventory tracking and documentation in accordance with agency procedures.
- Complete grocery shopping and meal planning to support youth engagement, incorporating youth input into food choices and creating a home-like, inclusive environment, while meeting compliance standards.
7. Direct Care, Safety, Compliance & Documentation
- Support staff in managing youth crises using verbal de-escalation, restorative practices, relational safety strategies, and trauma-informed approaches.
- Provide direct supervision of youth during activities, house meetings, outings, admissions, and coverage shifts in compliance with licensing ratios.
- Enforce shelter rules consistently and respectfully, using redirection and relationship-based approaches.
- Maintain and review program records, client files, activity logs, house meeting summaries, HMIS entries, participation records, incident reports, client statistics, and other documentation required by funding sources.
- Assist with program and quality audits, monitor visits, licensing reviews, and interdepartmental collaboration to ensure consistency and compliance across program areas.
8. On-Call, Scheduling & Shift Coverage
- Participate in the on-call rotation to provide after-hours leadership and crisis response, including approximately 26 weeks per year as assigned.
- Assist in scheduling and ensuring all shifts are covered, including direct-care shift coverage during call-offs, emergencies, or staffing shortages to maintain licensed supervision levels.
- Communicate promptly with shelter leadership regarding coverage, concerns, incidents, and observations during on-call or coverage shifts.
Qualifications & Compliance Requirements
- Bachelor’s degree in social work, or a related field.
- Minimum of 3 years of experience working directly with youth in residential, shelter, crisis, or community-based settings; leadership experience preferred.
- Experience with DCS youth and/or youth experiencing homelessness preferred.
- Skilled in crisis prevention, de-escalation, conflict resolution, group facilitation, and positive youth development.
- Knowledge of trauma-informed care, child abuse and neglect issues, runaway/homeless youth populations, and area social service agencies.
- Ability to comply with FYSB BCP service requirements, funding expectations, and state licensing standards for supervision and safety.
- Basic computer skills, Office 365 proficiency, and HMIS experience preferred.
- Excellent written and verbal communication skills.
- Commitment to equity, inclusion, youth empowerment, professional boundaries, confidentiality, and YSB’s mission and values.
- Flexibility to work within a 24/7 licensed shelter environment, including evenings, weekends, outings, travel within the county, shift coverage, and on-call responsibilities.
Other Important Information
Pay/Salary: $43,000 - $46,000
Reports To: Safe Station Supervisor
Core Hours: Full-time, 40 hours weekly- flexible to meet 24/7 program needs.
Travel: Will travel to various sites in the county; YSB provides a vehicle as needed.
Visit our website at: ysbsjc.org
This job description is intended to be a general summary of job content. It should not be construed to be an exhaustive list of job duties or job requirements.
This position is exempt from the Fair Labor Standards Act’s minimum wage and overtime pay requirements.
We are an Equal Opportunity Employer
Job Type: Full-time
Pay: $43,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to consent to and pass a criminal background check and drug screen?
- Are you 21 years of age or older (required)?
- Have you ever been convicted of a felony or had a Department of Child Services (DCS) substantiation in Indiana or any other state?
Education:
Experience:
- working with youth: 3 years (Preferred)
License/Certification:
- driver's license (Required)
Ability to Commute:
- South Bend, IN 46615 (Preferred)
Work Location: In person
