Position Summary
Ingredients Online is seeking a Senior Marketplace Commercial Lead to oversee the commercial performance of our marketplace. This role is responsible for managing Sales, Buyer Account Management, and Seller Account Management while driving revenue growth, gross profit, forecasting, pricing, and customer retention.
This is not a traditional Sales Manager position. It is a broader marketplace role responsible for connecting buyers, sellers, pricing, inventory, and sales execution. The purpose of this role is to create one accountable owner for the commercial side of the marketplace, allowing executive leadership to focus on strategic initiatives, financing, major partnerships, and other CEO-level responsibilities.
Key Responsibilities
- Manage Sales execution
- Manage Buyer Account Management
- Manage Seller Account Management
- Drive revenue and gross profit performance
- Develop weekly and monthly sales forecasts
- Coordinate pricing and promotional activities
- Oversee RFQ and quotation follow-up
- Improve sample-to-commercial-order conversion
- Drive repeat-order growth
- Improve customer retention
- Recover stalled deals and inactive customers
- Conduct weekly commercial reviews and track action items
Qualifications
- Bachelor's degree in Business Administration, Marketing, Supply Chain, Management, or a related field
- Experience in commercial operations, sales, account management, or marketplace management
- Strong understanding of sales forecasting, pricing strategies, and commercial performance
- Experience managing cross-functional teams and collaborating across multiple business functions
- Strong analytical, organizational, and problem-solving skills
- Excellent leadership, communication, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and CRM systems
Pay: $135,000.00 - $145,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- How many years of experience do you have managing commercial operations, sales, or account management teams?
- Have you managed both Sales and Account Management teams (Buyer, Seller, or Customer Success) simultaneously?
- Do you have experience with sales forecasting, revenue management, and pricing strategies?
- Are you experienced using CRM systems such as Salesforce or HubSpot?
- Are you able to work onsite in Orange, CA?
Work Location: In person
