BELHAVEN UNIVERSITY
Student Accounts Specialist
Belhaven University is an innovative and academically progressive institution built on the timeless principles of scholarship, service, and biblical truth. Since its founding, Belhaven University has sought to fulfill the mission expressed in its motto: "to serve, not to be served."
“Our Standard is Christ” is the identifier of Belhaven University because as an institution we are committed to honoring the Lord in all we do. Located in Jackson, Mississippi, we are one of America’s most innovative and fastest growing private schools, serving nearly 3,500 undergraduate and graduate students. This includes the 940 traditional students in Jackson. Belhaven University was an early innovator in accelerated adult education, and have equally led the way among Christian schools in establishing robust online degree programs.
Description of Position
The Student Accounts Specialist is responsible for providing excellent customer service regarding student accounts and billing. This position is also responsible for providing financial, administrative, and some clerical services in order to ensure effective, efficient, timely and accurate administrative operations.
Responsibilities
Analyze student accounts and assist students with questions regarding payments, third party scholarships, refunds requests, and payment plans
Oversee the turnover to the collection agency process and monitoring of payment plans
Assist in reconciliations and deposits
Process third-party billing, invoices, account statements, and collection of outstanding balances
Reconcile financial accounts related to student accounting
Review delinquent account records and prioritize the order in which students must be contacted or re-contacted according to degree and amount of delinquency for collection of overdue accounts
Assigns and removes financial holds on student accounts
Assist with the incoming emails and calls for Student Accounts
Responsible for working cross-functionally with financial aid counselors when needed, building customer relationships, and other special projects, as necessary
Other tasks assigned by the director
This announcement covers most of the significant duties performed by the position, but does not include other work, which may be similar, related to, or a logical assignment for the position.
Qualifications
Ability to maintain a high level of confidentiality and treat confidential matters with tact and discretion
Excellent computer skills, particularly in MS Office Suite products such as Word, Excel, PowerPoint, and Outlook
Ability to work both independently and collaboratively in a dynamic, high paced environment
Proven ability to manage multiple complex assignments with sensitivity to deadlines, priorities and changing circumstances
Demonstrated professional work ethic and positive, problem-solving attitude and troubleshooting skills
Ability to apply general rules to specific problems to produce sound solutions
Strong customer service skills
Ability to maintain a high level of accuracy and attention to detail
Excellent oral and written English communication skills, including excellent public speaking skills
Excellent organizational and time management skills
Ability to work with a highly diverse staff, faculty, and student body
While performing the duties of this job, the employee is regularly required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; use hands to feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and move up to 35 pounds.
Education
Bachelor’s degree from an accredited college or university or 1-2 years of experience working with students accounts in a higher education institution, finance, or a collection agency (would be preferable) or equivalent experience to the above qualifications
Application Process
To be considered for this position, a complete application packet must be received. Complete application packet will include the following:
Letter of Intent; including explanation of how your prior experience fulfills above responsibilities and qualifications
Resume
Please prepare a brief account (no more than 750 words) of your spiritual pilgrimage including the time and circumstances surrounding your becoming a believer in Christ and your current relationship with Christ. Please click on this link http://www.belhaven.edu/belhaven/employment_pdfs/LetterOfEmploymentCommitment.pdf to review Belhaven University’s Commitment Statement including our employee expectations. Should you receive a job offer you will be asked to sign accepting this commitment.
Send or email complete application packet to:
Meredith White
Associate Vice President and Director of Finance
Belhaven University
Email: [email protected]
Employment at Belhaven University is contingent upon the results of an independent background check
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
