The Residence Life Coordinator (RLC) at the University of North Carolina at Pembroke (UNCP) plays a critical role in fostering a supportive, engaging, and inclusive living-learning environment. Reporting to the Director of Residence Life & Housing, the RLC applies student development theory to enhance retention, engagement, and student well-being. This position oversees multiple residential communities, ensuring a safe, equitable, and thriving on-campus experience.
As a live-in staff member, the RLC manages all aspects of assigned residential areas, including student staff supervision, programming, community development, conduct, facilities oversight, and participation in the on-call response system. The ideal candidate will be proactive, compassionate, and committed to promoting residential students’ sense of belonging in all aspects of residential life.
Community Development and Student Engagement
- Foster a welcoming, inclusive, and supportive environment that promotes student engagement, belonging, and academic success.
- Develop and implement community-building initiatives and programs that align with UNCP’s mission and residential learning outcomes.
- Provide individualized support to residents through regular interaction and intentional relationship-building.
- Promote personal growth, leadership development, and responsible community living among students.
Staff Supervision and Leadership
- Recruit, hire, train, supervise, and evaluate a team of Resident Assistants (RAs) and Community Ambassadors (CAs, desk assistants).
- Foster professional growth through leadership development opportunities, ongoing training, and mentorship.
- Provide guidance and support to staff in the planning and execution of programs, community engagement, and crisis response.
Residential Operations and Administrative Oversight
- Oversee daily operations of assigned residential communities, including key management, room inspections, and facilities maintenance coordination.
- Coordinate move-in/move-out processes, health and safety inspections, fire drills, and hall closing procedures.
- Manage administrative responsibilities such as occupancy reports, budget oversight, and policy updates.
Student Conduct and Crisis Management
- Serve as a hearing officer for low to mid-level violations of the Code of Student Conduct.
- Address behavioral concerns, mediate roommate conflicts, and enforce community standards fairly and consistently.
- Participate in the Residence Life Pro Staff On-Call system, providing 24/7 support for crises and emergency response as needed on a rotating basis, about one week every five or six weeks.
Brave Experience Support
- Integrate the Brave Experience (the UNCP Student Engagement Model) into all aspects of residential programming, staff training, and community development.
- Actively support UNCP’s commitment to fostering learning, community, belonging, and well-being in residential communities.
- Facilitate deliberative dialogues to encourage free sharing of ideas and perspectives in support of Division initiatives.
Collaboration and Campus Partnerships
- Collaborate with various campus departments, including Academic Affairs, Student Conduct, Counseling Services, CARE Team, and Police & Public Safety, to ensure student success and well-being.
- Chair one committee that oversees Housing and Residence Life operations and initiatives, including staff selection, programming, training and development, and social media committees.
- Support campus-wide initiatives, including Orientation, Welcome Week, and Enrollment Management events.
- Partner with faculty and staff to promote living-learning communities and academic engagement within the residence halls.
Professional Development and Other Duties
- Engage in professional development opportunities and attend trainings, workshops, and conferences.
- Serve on departmental and university committees to support campus-wide initiatives.
- Contribute to continuous assessment and improvement of Residence Life policies, programs, and practices.
- Other duties as assigned.
This position is designated as Mandatory Personnel: Employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events.
