Job Description
Join our dynamic team as a Customer Service Representative in High Ridge, United States! We're looking for a friendly and detail-oriented individual to provide exceptional service to our valued customers. In this role, you'll be the face of our company, handling customer inquiries, processing orders, and ensuring customer satisfaction.
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Answer incoming customer calls and respond to inquiries in a professional and friendly manner
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Process customer orders accurately and efficiently using our computer system
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Handle cash transactions and maintain a balanced cash drawer
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Resolve customer complaints and concerns with empathy and a solution-oriented approach
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Collaborate with team members to ensure smooth operations and excellent customer experiences
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Maintain a clean and organized work environment
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Assist with additional tasks as needed to support overall business operations
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Adhere to company policies and procedures at all times
Qualifications
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Excellent communication skills, both verbal and written
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Strong customer service orientation with a friendly and professional demeanor
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Basic math skills for handling cash transactions
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Ability to follow directions and adhere to company protocols
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Computer literacy and familiarity with order processing systems
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Multitasking ability in a fast-paced environment
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Stress management skills and ability to remain calm under pressure
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Physical ability to stand for extended periods and lift up to 25 lbs.
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Flexibility to work weekends and holidays as required
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High school diploma or equivalent preferred
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Previous customer service experience is a plus, but not required – we provide training!
