Returns Customer Service & Administrative AssistantJob Responsibilities
- Handle daily return orders, including receiving, documenting, tracking, and updating return information in the system.
- Inspect returned products and accurately record product condition and return reasons.
- Communicate with customers regarding returns, refunds, exchanges, and other related inquiries.
- Follow up on customer issues and ensure timely resolution.
- Coordinate with warehouse, sales, and other internal teams regarding return status and processing.
- Respond to daily emails, phone calls, and customer inquiries.
- Maintain accurate return records, reports, and related documentation.
- Assist with general administrative duties, including data entry, document filing, and office supply management.
- Support other daily warehouse and office administrative tasks as needed.
- Perform other duties assigned by the supervisor.
Qualifications
- Good verbal and written communication skills.
- Strong attention to detail, organization, and follow-up skills.
- Good customer service and problem-solving skills.
- Basic computer skills, including Microsoft Excel, Word, and email.
- Previous experience in customer service, returns processing, e-commerce, warehouse operations, or administrative support is preferred.
- Ability to work effectively in both warehouse and office environments.
- Responsible, dependable, and able to work well with a team.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Language:
Work Location: In person
