Be the Voice of Our Customers
Are you ready to make a real impact in the financial services industry? We're hiring Customer Support Representatives for a leading financial technology company that's revolutionizing how everyday people invest. We need passionate, tech-savvy professionals who are genuinely excited about empowering a growing customer base to succeed.
What You'll Do
Deliver Exceptional Customer Experiences Across All Channels You'll be the first point of contact for thousands of investors, providing outstanding support via phone, email, and social media. Your role goes beyond answering questions—you'll resolve customer concerns efficiently while maintaining the highest standards of service and regulatory compliance. You'll handle high volumes of communications with ease, screen customer applications, and consistently exceed satisfaction targets.
Empower Customers in Their Financial Journey Help customers navigate complex investment tools with confidence and clarity. You'll provide expert guidance while ensuring all interactions meet SEC and FINRA regulations. Your knowledge, empathy, and clear communication will help customers feel supported and informed as they take control of their financial future.
Be a Voice for Customer Success You won't just answer questions—you'll be an advocate for our customers within the organization. Share valuable insights from customer interactions with internal teams, collaborate with peers to optimize support workflows, and contribute to making our platform even better. Your feedback directly influences how we evolve and improve.
What We're Looking For
Essential Experience & Skills
- Minimum 1-2 years of customer service experience with a proven track record of resolving customer issues
- Strong data entry capabilities and attention to detail
- Excellent written and verbal communication skills
- Tech-savvy mindset with comfort navigating digital platforms and tools
- Strong problem-solving abilities and resourcefulness
- High emotional intelligence with genuine empathy for customer needs
Who You Are
- Customer-focused with a results-driven mentality
- Resilient and adaptable, thriving in fast-paced environments
- Self-motivated with excellent time management and prioritization skills
- A collaborative team player eager to learn and grow
- Passionate about financial literacy and building meaningful customer relationships
Position Details
- Type: Full-time position
- Schedule: Monday through Sunday availability
- Hours: 4:00 AM to 12:00 AM PST (flexible scheduling within this window)
- Requirements: Standard criminal background check and Federal LiveScan fingerprinting
Nice to Have
- Bachelor's degree
- Previous call center experience
- Banking or finance industry background (including internships)
Why Join Us?
You'll be part of a team transforming how millions of people access financial markets. This is more than a support role—it's an opportunity to empower a new generation of investors while growing your career in a dynamic, mission-driven organization.
Ready to make a difference? Apply today.
This role offers the chance to develop valuable skills in customer service, financial services, and digital communication while supporting a company that's genuinely changing the financial services industry.
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
