Job Title: Community Manager Employment Status: Full-Time, Non-Exempt
Department: Multifamily Housing Regular hours: M-F, 8:30 – 5:00
Compensation: Range- $24-$28
Reports to: Client Results Manager - Multifamily
SUMMARY
The Community Manager’s role is to ensure optimal performance of one or more multifamily apartment communities to achieve the Company’s mission to make a positive impact in the lives of others while also growing the business profitably. The Community Manager supervises other employees and directs the work of subcontractors.
ESSENTIAL FUNCTIONS
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Responsible for hiring, training, evaluating, and scheduling assigned community employees.
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Supervises maintenance staff to ensure property is clean, safe and in good working order.
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Supervises subcontractors performing activities at property(ies).
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Recommends appropriate staffing levels to ensure tenant / client commitments.
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Implements the Employee Handbook on a fair and consistent basis.
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Implements Community Manager Handbook.
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Manages property(ies) according to budget.
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Manages placement of qualified tenants in the property including marketing and underwriting.
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Shows property to prospective tenants.
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Ensures tenants comply with lease agreement. Takes appropriate action(s) if lease is not being followed.
- Oversees all rent collection and lease compliance activities.
- Responds to Tenant requests in a timely and respectful manner.
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Prepares Work Orders.
- Updates PropertyWare when tenants move in and out.
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Prepares and maintains Weekly Inventory Report.
- Provides accurate financial reporting for property owner(s)
- Oversees Move Outs – contacts utility companies, inspects unit, assesses damage, deducts damage from security deposit, obtains subcontractors, assigns techs to perform work, hires cleaner, etc.
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Reviews subcontractor invoices and forwards to accounting.
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Communicates with leasing agents to coordinate move ins.
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Completes Fair Housing Laws training every 2 years.
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Works in office, must be able to walk property and units, up and down stairs. Normal senses required. Frequent computer and phone use. Lifts up to 50 pounds unassisted on a frequent basis.
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Maintains excellent attendance to ensure responsibilities are met. Normal work week is Monday through Friday, with occasional hours in evenings, weekends and holidays.
ADDITIONAL FUNCTIONS
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Performs maintenance functions on occasion when necessary.
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Completes other duties as assigned or required.
MINIMUM REQUIRMENTS
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2 or more years of management and / or hospitality experience
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2 or more years of customer service experience required.
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College degree or equivalent knowledge and experience
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Ability to communicate with a diverse clientele – good oral, interpersonal, and written skills
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Demonstrated problem solving ability
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Detail-oriented with strong organizational skills
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Proficiency with Microsoft Office – Word, Excel, and exposure to record keeping software
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Bilingual - Spanish highly desirable
