Bachelor's degree in Computer Science, Information Management Systems or related field, and five (5) years of work experience developing, implementing, managing, and/or administering one or more enterprise applications, including two (2) years of supervisory experience or evidence of progressively responsible management of staff or projects in information technology or related area. Industry standard certification(s) are preferred such as DevOps, Security+ and ITIL.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.
Knowledge of:
-
Principles, practices and methods of supervision, training, performance evaluation, and mentoring
-
Security incident management
-
Disaster recovery preparedness
-
Business process analysis
-
Current industry trends and best practices
-
Technology as applied to business operations
-
Project management
-
Principles and practices of municipal budget preparation and administration
-
Principles, practices, and methods of system design, development, implementation, software quality assurance, and user support
-
SQL scripting
-
Installing, configuring, and upgrading operating systems and software
-
Database management principles and practices
Skill in:
-
Application lifecycle management, systems programming, and scripting
-
Supporting complex, mission-critical enterprise systems
-
On-premise and SaaS application administration and management
-
User management
-
System monitoring and troubleshooting
-
Data management
-
System integration
-
Compiling and maintaining a Citywide software application inventory
Ability to:-
Oversee and participate in the management of a comprehensive information technology program
-
Use tact, discretion, and diplomacy in dealing with sensitive situations concerning confidential personnel issues and employee relations
-
Analyze user needs and develop cost effective solutions utilizing appropriate technology
-
Analyze complex technical problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
-
Research, analyze, and evaluate service delivery methods and techniques
-
Communicate effectively both verbally and in writing
-
Establish and maintain effective working relationships
-
Read, analyze, and interpret applicable laws, rules, and regulations
Special Requirements
-
Ability to work additional shifts, weekends and holidays as required.
-
TOC-D Certification is required within 30 days of employment.
Success Factor Classification Level - Managerial
To view the success factor definitions please
click here. (Download PDF reader) (If needed, click here to download PDF reader).
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.