Job Purpose and Scope
The Selling Business Manager is responsible for helping the store achieve its sales and profit goals by leading and developing a high-performing sales team while delivering exceptional customer service through Dillard’s 5 Star Selling & Service Model. This role is responsible for driving sales performance, maintaining visual presentation standards, developing clientele, and creating a customer-focused selling culture within the assigned area.
The Selling Business Manager leads by example through personal selling, coaching, and motivating associates to achieve both individual and departmental goals. This position partners closely with Store Management, associates, and vendor representatives to ensure consistent execution of company initiatives, promotions, and events.
Essential Job Functions
- Drive sales, gross margin, and customer service results within the assigned area.
- Lead selling associates through coaching, training, and daily development focused on Dillard’s 5 Star Selling & Service Model.
- Maintain a strong selling culture through effective customer engagement and No Boundaries Selling techniques.
- Lead by example through personal selling and achieving individual sales goals.
- Develop and maintain a strong clientele base through Clientele@Dillard’s (C@D).
- Assign daily tasks and direct associates regarding selling techniques, merchandising, recovery, and operational standards.
- Execute corporate promotions, special events, and local store events.
- Maintain corporate visual presentation standards and merchandising execution.
- Recruit, train, coach, motivate, and retain quality associates.
- Conduct Touch Base conversations, performance reviews, and ongoing coaching with associates.
- Participate in hiring, scheduling, performance management, and associate development.
- Recommend and administer corrective action in partnership with Store Management.
- Build strong working relationships with vendor representatives, management, and associates.
- Manage schedules within payroll budgets and business needs.
- Promote Dillard’s both within the store and through community involvement and outside events.
- Balance selling responsibilities with leadership and coaching opportunities.
- Perform additional duties as assigned by Store Management.
Selling Expectations
Selling Business Managers are expected to lead by example through active customer engagement and personal selling.
- 80% of the role should focus on selling and customer interaction.
- 20% of the role should focus on leadership, coaching, and operational responsibilities.
- Personal selling performance contributes to the overall success of the department and may impact compensation opportunities.
Job Requirements
- High School diploma or equivalent required.
- Prior retail selling, customer service, and leadership experience required.
- Strong leadership, interpersonal, and communication skills.
- Proven ability to motivate, coach, and develop associates.
- Outstanding customer service skills with the ability to build lasting client relationships.
- Strong organizational skills and attention to detail.
- Ability to multitask and work with urgency in a fast-paced retail environment.
- Demonstrates sound business judgment and professionalism.
- Computer proficiency required.
- Fashion-focused with the ability to maintain a polished and professional appearance.
- Self-motivated, dependable, and results-oriented.
- Excellent attendance and reliability required.
Physical Requirements
- Regular attendance required, including flexibility to work evenings, weekends, holidays, and overtime as needed.
- Ability to stand and walk for extended periods of time, up to 8 hours per day.
- Ability to lift and move merchandise up to 15 pounds regularly.
- Ability to bend, stoop, squat, stretch, and reach while stocking and merchandising.
- Ability to operate a computer terminal and perform repetitive hand motions.
- Requires effective verbal communication and visual acuity for customer interaction and merchandising execution.
- Must maintain a level of personal presentation and hygiene consistent with a customer focused retail environment.
Pay & Benefits
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation and sick leave. Pay will be commensurate with education and experience.
Dillard’s is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.
*This is a full time, on-site position located at our Dillard's Store.
Location: 197 Westbank Expy, Gretna, LA 70053
A high level of attendance is required as an essential function of this position.
Rules of Arbitration
I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to [email protected] or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Application Question(s):
- Have you read and do you agree with the Rules of Arbitration?
- Have you worked in the Fashion Retail industry before?
- What are your pay expectations?
- Can you provide your current email address?
- Are you available to work weekends/holidays?
- In retail, sales goals like Sales Per Hour (SPH) are key metrics. How do you stay motivated and maintain a positive attitude during slow shifts or days when you aren't meeting your sales goals?
- Do you understand if all questions are not answered you will not be considered?
Education:
- High school or equivalent (Required)
Experience:
- Management: 2 years (Required)
Work Location: In person
