Member Service Specialist, Manhattan, KS
Who we are looking for:
Are you passionate about helping people achieve their financial goals? We’re looking for friendly, motivated Member Service Specialists to join our growing team in our Manhattan branches.
In this role, you’ll be the welcoming face of our credit union—building genuine relationships with members, listening to their needs, and offering solutions that truly make a difference in their lives.
We’re seeking individuals who are confident, personable, and detail-oriented, and who thrive in a fast-paced, team-focused environment.
Teller or cash-handling experience preferred but not required. Bilingual candidates are strongly encouraged to apply!
Who we are:
For 80 years, kstate CREDIT UNION has been committed to being truly local, truly yours by doing everything possible to provide members with superior products and services that meet real needs and provide lasting value.
Common bond…common sense…We connect our community to unmatched banking value, backed by passionate service – because what’s good for our neighbors is good for all.
Work Environment:
kstate CREDIT UNION is a relaxed yet fast-paced environment that is truly focused on serving our members. Family atmosphere that works as a team with one common purpose.
Hours of Operation are 8:45 am – 6:15 pm, Monday – Friday, and every other or rotating Saturdays from 8:45 am – 12:15 pm, with occasional weekday meetings that would begin at 8:00 a.m.
What team members say:
“Working at the CU is like working with family and friends. High energy with lots of positive vibes. It’s truly a joy to assist our members on a daily basis.”
Benefits:
· BCBS Group Health & Dental Insurance
· Vision Insurance
· Two 401 K Retirement plans
· Life & LTD insurance policy and Life & AD&D insurance policy
· Cancer insurance
· Supplemental insurance options
· Product & Service discounts
· Continuing Education reimbursement
· Vacation and Sick leave time
· Holiday paid time (includes most Federal Holidays)
· EAP (Employee Assistance Program)
A day in the life of a Member Service Specialist I:
- Welcome members to the CU utilizing communication skills to make every entrance into the branch a warm and welcoming experience.
- Serve members in-person, in the drive thru and over the phone, with teller transactions
- Educate and serve members with products & services utilizing our sales as service culture.
- Team members are required to meet monthly goals with opportunities to achieve financial incentives.
- Provide excellent service to Credit Union members with their inquiries by building relationships using in-person, phone, and drive-thru services.
- Consistently bring a positive and sales-minded attitude to identify and assess members’ financial needs with the goal of achieving member satisfaction and supporting all members and team members. This position seeks to provide solutions for members’ needs.
- Maintain confidentiality in all kstate CREDIT UNION and member matters.
- Present a positive image of the kstate CREDIT UNION through professional appearance and courteous attitude.
Member Service Specialist I attributes and skills:
· Teamwork and the ability to communicate and listen
· Highly effective communicator, both verbal and written
· Ability to multi-task with strong time-management skills and the ability to focus while managing multiple tasks
· Ability to critically think and problem-solve
· Ability to exercise trust and diplomacy, in addition to normal courtesy and tact
· Ability to build trust and rapport with others while fostering sound relationships
· Strong work ethic with a sense of urgency and ability to meet deadlines
· Self-motivated, enthusiastic, with a positive, can-do attitude
· Willingness to serve members and teammates while continuing to learn
Member Service Specialist I qualifications
- A minimum of a high school diploma or equivalent GED
- Six months - two (2) years of experience in Credit Unions or other financial institutions is preferred
- At least 1 year of strong customer service experience
- Cash Handling experience preferred
- Excellent written and verbal communication skills including active listening skills
- Knowledgeable in Microsoft products (Word, Excel, Outlook)
- Must be good with details, i.e. numbers and names
- Must have excellent member service and sales etiquette
If you’re ready for a career where your work matters and your community benefits, we’d love to meet you.
#KSCU123
Wages: $15 - $17 per hour
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Experience:
- credit union or banking: 1 year (Preferred)
- Microsoft Excel: 1 year (Required)
- Customer service: 1 year (Required)
- Cash handling: 1 year (Preferred)
Ability to Commute:
- Manhattan, KS 66502 (Required)
Work Location: In person
