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IT Trainer I - Epic: IT Epic

Job Details

Primary Duties and Responsibilities

The IT Trainer I - Epic supports Hoag and the IT Department by leading effective and consistent end-user training through a variety of methods and keeps Epic users informed about new functionality and system changes.
Creates and maintains curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant to system users. Follows Hoag, IT, and Training Department policies and practices.
Understands end user workflow and may be involved in the creation of current state workflow documentation as needed to ensure training includes up to date workflow scenarios. Understands and maintains the Epic Training environments. Flexible and adaptable based on the changing customer service needs.
Provides on-call ticket management and customer support, and is required to support Hoag as a 24/7 organization. May require participating in meetings/lead training outside of normal business hours including occasional weekends/evenings.
Serves as a bridge between customers and IT, provides post-training support, participates in Training Department programs (such as Super User and CT), understands, and accurately uses Hoag’s LMS, and escalates workflow/build issues as needed. May facilitate meetings between customers and IT and takes an active role in Growth and Expansion projects/Workflow Dress Rehearsals.
Performs all functions above with supervision as needed. Performs other duties as assigned.

Education and Experience

Required:

Preferred:

Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related ﬁeld.
2 years in a healthcare environment with computer applications/systems usage in a healthcare organization and experience training and/or using an EMR
2 years leading classroom, virtual, or at-the-elbow training, preferably in a healthcare setting
2 years of experience participating in the design, facilitation, and delivering of healthcare training programs and training tools for physicians and various clinical or healthcare business positions

License Required

Current CA driver’s license for local travel

License Preferred

N/A

Certifications Required

Epic training and certiﬁcation in the assigned application area is required within six months of hire.

Certifications Preferred

N/A