Job Summary
The Assistant Director of Residential Services supports the Residential Director in the day-to-day oversight of residential program services for individuals with IDD. This role helps ensure high-quality, person-centered care that complies with agency policy and state/federal regulatory standards, provides leadership and supervision to residential staff, and assumes operational authority in the Director's absence.
Position Pay Level
$70,000 annual salary plus a $3,000 annual bonus opportunity.
WHY WORK AT HIGHPOINTE SERVICES?
We were founded in 2010 by parents of a son with involved physical and developmental disabilities who have a deep understanding of the needs of our clients as well as the support required by our staff.
We treat staff like family and strive to provide a work-life balance with 3 weeks of paid time off and 9 paid holidays. Our management is onsite and willing to step in and help with clients whenever they are needed. We are very committed to our clients and work closely with the support team to ensure they receive the best service possible.
Visit our website at www.highpointecenters.org.
Essential Duties and Responsibilities
- Assists the Residential Director in overseeing all aspects of residential operational services, following agency standard.
- Supports recruitment, training, scheduling, and supervision of residential staff/providers; leads the team in the Director's absence.
- Participates in performance evaluations, addresses employee concerns, and implements progressive disciplinary action as needed.
- Reviews attendance, billing data, and payroll to ensure accurate tracking and utilization of billable units.
- Assists in preparing and submitting required monthly reports and documentation in a timely, accurate manner.
- Helps ensure services provided to participants align with agency standards and applicable IDD regulations (HCBS waiver requirements, person-centered planning, etc.).
- Maintains proactive communication with staff to support alignment, resolve conflicts, and support In-Home Service providers in their essential functions.
- Communicates and coordinates regularly with Administration, Nursing, Compliance, Accounting, and HR to support program operations.
- Provides administrative support for meetings, including scheduling and preparation of materials.
- Manages SCC calendars
- Ensures timely renewal of ISSPs/BISSPs
- Assists in coordinating staff development and community outreach opportunities.
- Creates participant files and folders to help maintain state compliance.
- Acts with authority on behalf of the Residential Director when the Director is unavailable, including responding to urgent staffing or participant needs.
Qualifications
- Bachelor's degree in Human Services, Social Work, Business Administration, or related field preferred; equivalent combination of education and experience considered.
- 2+ years of experience in residential or IDD services, including at least 1–2 years in a supervisory or lead role.
- Management experience overseeing a team of 5–10 staff.
- Working knowledge of state and federal IDD/HCBS regulatory requirements and person-centered service delivery.
- Strong leadership, conflict-resolution, and decision-making skills; ability to exercise independent judgment.
- Proficient in Microsoft Office products, including Outlook and SharePoint
- Experience with billing, scheduling, and documentation/tracking systems.
- A positive, can-do attitude with a strong sense of ownership and initiative
- Valid driver's license, reliable transportation, and ability to pass required background checks (including CAPS check).
Work Environment / Physical Requirements
- Ability to travel between residential sites as needed.
- May require flexibility for evenings, weekends, or on-call availability to support staff coverage or respond to participant emergencies.
Pay: $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
