What to Expect
Tesla is seeking a highly motivated and organized Payoff Specialist to join our Payoff Operations Team. Payoffs Team is an elite group that supports the seamless collection of all customer trade-in vehicle payoffs.
As a Payoff Specialist, your primary responsibility is to ensure a smooth pre-delivery trade-in process for our customers. You will drive payoff collection outreach and resolution of any issues/delays that arise from the customer or their lienholder. You will work with a variety of internal and external stakeholders: Tesla Sales/Delivery, Order Operations, Servicing, finance/banking partners, and/or the customer directly. You learn fast, take ownership and initiative, follow directions well, maintain a hyper focused workflow, and quickly pivot from task to task with a high efficiency. Payoff Specialists are the ultimate problem solvers on our team and ensure all upcoming deliveries are cleared with accuracy.
What You'll Do-
Develop extensive knowledge of lender specific requirements as it relates payoff collection for both leased and financed vehicle
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Comprehend and monitor performance reports and dashboards to track individual KPIs (key performance indicators) and take appropriate action to influence metrics
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Review documentation when applicable for trade-in vehicles for accuracy and drive immediate actions to resolve potential issues preventing a swift payoff process
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Routinely call banks/lienholders for updated payoff values
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Support local Tesla Sales and Delivery teams for all payoff related questions
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Partner with internal/external stakeholders to correct root cause issues causing payoff discrepancies
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Prior experience in an administrative role, dealership, or work with vehicle titles preferred
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Intermediate excel skills a plus (pivot tables, filters, Vlookups)
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Strong verbal and written communication skills (confident on the phone), strong attention to detail, solutions/data focused (path forward thinking)
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Must be able to start work at 5am
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
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Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$25.60 - $38.40/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
