AREA MANAGER
SUMMARY
The Area Manager is responsible for oversight of all operations and the administration of a network of medical clinics located in multiple states. The Area Manager is responsible for cultivating an environment that achieves the organization’s mission through quality in care, efficiency, and a focus on core values. The Clinic Manager will manage the overall direction, coordination, implementation, execution, and completion of contractual requirements with the end goal of delivering quality experience for the client, provider and communities served. The Area Manager will report to the Clinic Operations Manager.
Pay: $115,000/year
RESPONSIBILITIES
- Supervises, trains, develops, and evaluates Clinic Managers within the prescribed Area
- Ensures all clinics and clinic staff within the prescribed Area perform to contractual and LSGS-established performance standards
- Monitors clinic workload and staffing levels, directs adjustments to Examiner schedules, and recommends changes in clinic staffing levels to maximize clinic productivity and Examiner retention
- Ensures all assigned clinics are furnished, equipped, maintained, and operated in a manner which meets contractual obligations and maximizes the Veteran Experience
- Collaborates with and supports the Medical Director, clinical Leads, and Area Lead Physician to ensure medical professionals meet or exceed LSGS and client requirements
- Collaborates with the Capacity Manager to plan, resource, and execute Events and timeshare/temporary space use within the prescribed Area
- Supports the Clinic Support Manager with establishment of new Loyal Healthcare clinics within the prescribed Area
- Performs the hiring, training, and performance evaluations of Clinic Managers
- Performs daily approvals of Clinic Manager timekeeping, and monitors Clinic Managers’ oversight of timekeeping to ensure compliance with applicable laws and corporate policy
- Mentor and coach employees for professional growth and development opportunities in skill, knowledge, and empowerment
- Ensures compliance with HIPAA, ADA and other Government statutes, rules, regulations.
- Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience
Job Description
- Regularly inspects and audits assigned clinics to verify compliance with operational and safety standards (e.g., calibration, expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)
- Functions as acting Clinic Manager at varying locations when required due to scheduled absences or turnover
- Areas are defined by VA Regional Office (VARO) and include all or part of specific States.
REQUIREMENTS
- Demonstrated ability to lead at the organizational level (leadership of subordinate leaders)
- Exceptional organizational skills to ensure that quality services are provided
- Exceptional interpersonal skills to facilitate relationships with corporate staff, Clinic Managers, physicians and other healthcare providers, Veterans, and the general public
- Demonstrated ability to assess, implement, and recommend improvements to complex processes, procedures, systems and information technology solutions
- Knowledge of procuring supplies, equipment, and staff needed at the clinic
- Proficiency in managing budgets, and negotiating with suppliers and vendors
- Excellent written and verbal communication skills
- Possess and demonstrate skills necessary to analyze data and information
- Demonstrate a high standard of business ethics and integrity
- Proficient in all required software packages, platforms, and information systems, including Microsoft Office Suite, Salesforce, MDE4VETS, and SEMOSS
- Understanding of medical terminology
- Familiarity with healthcare industry best practices
- Knowledge of the requirements of HIPAA, ADA, and other relevant Government statutes, rules, and regulations.
- CPR certification required
- Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education
- 5+ years of management or leadership experience in a healthcare setting
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
- Reside within the prescribed Area
- Travel required within the prescribed Area (up to50%)
PREFERRED REQUIREMENTS
- Master’s degree in business administration, Healthcare Administration, Public Administration, or a related field
- 2+ years of supervisory or management experience in a Loyal Healthcare clinic, or comparable recent experience with the MDE contract or other Loyal Source Government Services programs
- Reside within 50 miles of an existing Loyal Healthcare clinic in the prescribed Area, and within 50 miles of a major airport
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [email protected].
