Job Overview
We are seeking an energetic and dedicated Weekdays Hotel Front Desk Agent who is fluent in both English and Mandarin to join our dynamic hospitality team. In this vital role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your enthusiasm, bilingual skills, and hospitality expertise will help create a welcoming environment that encourages guest satisfaction and loyalty. This position offers an exciting opportunity to be part of a vibrant hotel operation, delivering memorable guest experiences every weekend.
Responsibilities
- Excellent computer skills.
- Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone etiquette and professional demeanor
- Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms
- Handle reservations, modifications, cancellations, and inquiries with accuracy and attention to detail using hospitality reservation systems
- Provide comprehensive guest services including answering multi-line phone systems, assisting with luggage, and addressing special requests or concerns
- Maintain clear communication with guests regarding hotel amenities, policies, emergency procedures, and local attractions
- Resolve guest issues promptly through customer service problem-solving skills while maintaining a positive attitude
- Support cashier procedures when required, balancing accounts and preparing reports to ensure financial accuracy
- Collaborate with hotel management and staff to uphold high standards of guest relations and hotel operations
Experience
- Proven experience in hospitality management or front desk operations within a hotel environment is highly preferred
- Bilingual proficiency in English and Mandarin is essential for effective client communication across diverse guest profiles
- Familiarity with hotel management systems such as OPERA or other property management software (PMS) is required
- Strong customer service skills with the ability to handle guest relations professionally and courteously
- Knowledge of hotel emergency procedures, night audit processes, and multi-line phone systems is advantageous
- Previous resort or hotel experience enhances your ability to deliver exceptional guest experiences in a fast-paced setting
- Demonstrated ability to solve customer service problems swiftly while maintaining a welcoming attitude
Join us as a Weekdays Hotel Front Desk Agent to bring your passion for hospitality into action! Your bilingual skills and proactive approach will help craft unforgettable stays for our guests while advancing your career in the vibrant world of hospitality management.
Pay: $17.00 - $20.00 per hour
Work Location: In person
