Job Overview
We are seeking an energetic and dedicated PM shift Front Desk Agent to join our dynamic hospitality team. In this vital role, you will be the first point of contact for our guests, ensuring a warm, welcoming, and seamless experience throughout your shift. Your enthusiasm and professionalism will set the tone for guest satisfaction, while your attention to detail will uphold our high standards of service. This position offers an exciting opportunity to showcase your hospitality management skills and contribute to creating memorable stays for our guests.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance.
- Handle guest inquiries, requests, and complaints promptly, ensuring a positive resolution that exceeds expectations.
- Conduct night audit procedures to reconcile daily financial transactions and update guest records accurately.
- Maintain guest relations by providing personalized service, addressing special needs, and fostering a welcoming environment.
- Follow hotel emergency procedures diligently to ensure guest safety at all times.
- Collaborate with housekeeping, maintenance, and security teams to address guest concerns and operational issues swiftly.
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort environment.
- Bilingual or multilingual skills are highly desirable to serve diverse guest populations effectively.
- Familiarity with OPERA or similar hotel management software is preferred.
- Strong knowledge of hotel emergency procedures, guest services, and hospitality standards.
- Excellent customer service skills with a friendly phone etiquette and professional demeanor.
- Ability to handle multi-line phone systems efficiently while maintaining composure during busy periods.
- Previous night audit experience is advantageous but not mandatory; training will be provided for the right candidate.
Join us as a PM shift Front Desk Agent and become an essential part of creating exceptional guest experiences! Your enthusiasm, attention to detail, and commitment to hospitality excellence will help elevate our service standards every night.
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
