Job Overview
The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. The ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels. The Sales Associate reports directly to the Studio Manager.
Job Duties
- Establishes and maintains an effective referral program
- Maintains accurate records using established OTF sales systems.
- Conducts telephone inquiries/follow up calls/customer care calls.
- Leads OTF studio previews with prospects and/or fitness program holders
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
- Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
- Must be able to participate in 1-2 OTF scheduled workouts per week
- Maintains an organized and clean lobby/front desk area
- Responsible for processing accurate cash and credit card transactions
- Follow up and follow through activities with all prospective clients
- Responds immediately to member requests, inquiries and concerns.
- Properly on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
- Works closely with Fitness Team to ensure that processes are fulfilled
- Responsible for attending and participating in all relative OTF training programs
Required Skills & Abilities
- Excellent customer service skills - Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
- Solid verbal and written communication skills required
- Able to multi-task and excel in a busy environment.
- Functional computer skills required
- MS Office basic programs (word, excel), Internet, Basic computer program software use
- Health & Fitness minded people strongly preferred
- Flexible to work day, evening and/or weekend hours as needed
Work Conditions
Frequent walking and standing inside and outside of the studio.
Ability to work flexible schedules including on weekends and holidays as directed by business needs.
Equal Employment Opportunity
Orangetheory Fitness, Desert Health Alliance LLC is an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. Discrimination of any type will not be tolerated. Desert Health Alliance LLC is committed to a policy of equal employment for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, veteran status, or any other characteristic protected by state, federal, or local law.
Job Type: Part-time
Pay: From $15.15 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
