Maintain relationships with high value guests. Greets guests in the casino and participates in social events and special promotions targeting invited guests on and off property.
Responsible for increasing the database of Players’ Club members with high value new player sign-ups.
Evaluates player ratings to track visits, arranges accommodations and provide comps utilizing established guidelines.
Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary.
Inform guests of special upcoming events such as concerts, parties, promotions, etc.
Assists with completing booking of trips for guests.
Meets and greets jackpot winners of certain amounts set by the slot department and offer congratulations.
Assist in promotions and special events as needed. Is prepared to answer questions on promotions and events for guests.
Complete all required reports as requested.
Provides assistance to high value guests by arranging transportation services, lodging, dining and entertainment needs while visiting the casino.
Provides assistance as needed to fellow Casino Host(s) and the Executive Casino Host with their hosted players.
Achieves predetermined targeted revenue quotas, profitability goals, and other measured goals provided by management.
Responsible for marketing to predetermined active and inactive customers by email, mail and phone to further develops brand loyalty and visitation.
Maintains up-to-date knowledge of all electronic gaming machines, Table Games, player tracking systems, promotions, events, entertainment and general property information.
Reviews all Indiana Gaming Commission exclusions to ensure compliance and that communication to any type of excluded player does not occur.
Safeguard the confidential nature of all departmental and company records.
May issue a complimentary in accordance with the approved comp matrix.
