M-F 8AM-5PM
Job Summary
Join our dedicated healthcare team as a Patient Access Representative, where you will be the welcoming face and first point of contact for patients entering our facility. Your energetic and positive attitude will help streamline patient registration, verify insurance information, and ensure a smooth administrative process. This vital role combines excellent customer service with precise medical administrative support, contributing directly to patient satisfaction and efficient clinic operations. If you thrive in a fast-paced environment and are passionate about healthcare, this opportunity is perfect for you to make a meaningful impact every day.
Duties
- Greet patients warmly and professionally upon arrival, creating a welcoming environment.
- Collect and verify patient demographic information, insurance details, and medical history using patient management software and electronic health records (EHR).
- Register new patients accurately while updating existing patient records with current information.
- Explain health insurance policies, co-payments, and billing procedures clearly to patients.
- Schedule appointments efficiently using medical appointment scheduling systems while managing cancellations and follow-ups.
- Maintain strict confidentiality of patient information in compliance with health regulation policies and HIPAA guidelines.
- Answer phone calls promptly, providing excellent customer service by addressing inquiries and directing calls appropriately.
- Support medical administrative tasks such as data entry, document scanning, and managing electronic health records (EHR).
- Collaborate with clinical staff to ensure seamless patient flow and communication throughout the facility.
Qualifications
- Prior experience working in a medical office or healthcare setting is highly preferred.
- Proficiency in Microsoft Office applications such as Word and Excel for documentation purposes.
- Knowledge of health regulation policies including HIPAA compliance to protect patient confidentiality.
- Strong understanding of medical terminology, health insurance processes, and billing procedures.
- Experience with patient management software and electronic health records (EHR/EHR) systems is essential.
- Excellent customer service skills with the ability to communicate effectively via phone and in person.
- Demonstrated ability to handle sensitive information discreetly while maintaining accuracy through typing and data entry skills.
- Office experience that showcases organizational skills and attention to detail in a fast-paced environment.
Join us in delivering exceptional healthcare experiences! We are committed to fostering a supportive environment where your skills can flourish while making a difference in patients’ lives every day.
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
