Role currently OPEN (to be filled) | Reports to: Office Manager | Direct reports: Front Desk / PSRs, Schedulers, Retail | Coordinates with: Clinical Lead, Billing Manager
OWNS
- Front-of-house operations and front desk / scheduler team leadership.
- Registration accuracy and check-in / check-out flow.
- Patient experience at the front; retail/dispensary operations; front-office training.
SUPPORTS
- The Office Manager with front-of-house coverage.
- The Billing Manager with eligibility and copay accuracy.
DOES NOT DO
- Clinical/rooming work or billing back-office.
- Finances or strategic design.
DECIDES ALONE
- Front desk daily assignments and coverage.
- Registration workflow; minor front-office purchases under [set threshold].
SUCCESS LOOKS LIKE
- Clean registration, smooth check-in/out, copays collected, and a consistent front desk.
KPIS
- Registration accuracy; copay collection rate.
- Check-in wait time; front-desk patient experience.
Qualifications
- Proven experience in front desk duties, office management, or administrative support roles.
- Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry.
- Excellent phone etiquette with experience managing multi-line phone systems.
- Bilingual abilities are highly preferred to serve diverse client needs effectively.
- Demonstrated organizational skills with the ability to prioritize tasks efficiently.
- Clerical experience including proofreading, filing, and document management.
- Knowledge of QuickBooks or bookkeeping software is a plus.
- Exceptional customer service skills with a friendly and professional demeanor.
- Ability to handle multiple responsibilities simultaneously while maintaining attention to detail.
Join our team as a Front Desk Lead to play a vital role in creating an inviting atmosphere while supporting our operational excellence! We value proactive individuals who thrive in dynamic environments and are eager to contribute their organizational talents to our organization’s success.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
