Join Our Team!
Phoenix Screen Printing is one of New England's leading contract decorators, specializing in screen printing, embroidery, DTG, and DTF printing. We take pride in providing outstanding customer service, high-quality products, and dependable turnaround times
Job Summary
We're looking for a friendly, organized, and detail-oriented , Customer Service & Sales Support Coordinator to become an important part of our growing team! In this vital role, you will be the backbone of daily office operations, ensuring smooth communication, efficient management of administrative tasks, and exceptional support to our customers.
What You'll Do:
- Manage front desk responsibilities, including greeting customers, answering multi-line phone systems, and providing excellent customer service with professional phone etiquette.
- Respond to customer emails promptly and professionally
- Performing Data Entry and Scheduling
- Coordinate with the Art, Screen Printing, Embroidery, and Digital departments
- Prepare quotes and sales paperwork
- Invoice work orders and file completed orders
- Assist outside sales representatives and management with administrative tasks
- Assist with office management tasks, including supply inventory, light cleaning and small tasks to help the flow of day to day work.
What We're Looking For:
- Experience in screen printing, embroidery, promotional products, apparel decoration, or printing is a plus—but we're willing to train the right person.
- Positive attitude and willingness to help wherever needed
- Experience in an office environment with strong clerical skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Technical proficiency with computer literacy including typing speed, proofreading skills, and familiarity with productivity software.
- Attention to Detail is a MUST
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
- Prior experience in customer service or front desk roles
- Ability to manage time efficiently while prioritizing tasks to meet deadlines.
What We Offer:
- Monday–Friday schedule (8:30 AM to 5 PM)
- Competitive pay based on experience
- Paid vacation and holidays
- 401(k) opportunities (if applicable)
- Opportunity for growth within a growing company
Pay: Up to $25.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Work Location: In person
