Residential Real Estate Team | Client Experience & Transaction Support
Arrive Realty | Chula Vista, CA
Full-Time | In-Office
Monday–Friday
$22-$30/hour + Performance Bonus Opportunities
What You'll Love About This Role
This is not a typical administrative position. You'll play a critical role in helping clients, agents, and transactions move smoothly from contract to close while ensuring every detail is handled with care. You'll work directly with clients, vendors, escrow officers, lenders, and agents while becoming a key part of our operations team.
This role offers:
Clear systems and processes with room for growth
A collaborative team culture where everyone supports each other
Industry-leading technology and AI tools
The opportunity to develop valuable operations and project management skills
A direct impact on creating five-star client experiences
Career advancement opportunities as our organization continues to grow
Who You Are
You are the type of person who refuses to let things fall through the cracks. When a task is assigned to you, you don't consider it complete because you sent an email—you consider it complete when the outcome is achieved. You naturally follow up, ask questions, pick up the phone, and take ownership until the finish line is reached. You are highly organized, proactive, and dependable.
You communicate professionally, stay calm under pressure, and know how to balance assertiveness with empathy. You genuinely care about delivering an exceptional customer experience and take pride in helping clients feel informed, supported, and cared for throughout the process. You are excited about technology, enjoy learning new systems, and are eager to leverage AI and automation tools to become more efficient and effective.
What Success in This Role Looks Like:
Deadlines don't get missed
Clients feel informed and cared for
Agents trust that details are being handled
Problems are identified and solved proactively
Communication is clear and professional
Tasks are completed to resolution—not just started
No ball gets dropped
You May Be a Great Fit If You've Worked As:
Executive Assistant
Administrative Assistant
Office Manager
Operations Coordinator
Project Coordinator
Customer Success Representative
Client Services Coordinator
Recruiting Coordinator
Event Coordinator
Hospitality Manager
Escrow Assistant
Mortgage Assistant
Property Management Assistant
Real Estate Assistant
Don't have real estate experience? That's okay.
We can teach contracts, timelines, and real estate systems. We're looking for someone who already excels at organization, communication, customer service, and getting things done.
You'll Love This Role If You:
Naturally follow up until something is completed
Take ownership instead of waiting for direction
Enjoy organizing multiple projects and deadlines
Like helping people and solving problems
Aren't afraid to pick up the phone to get answers
Learn technology quickly
Take pride in being reliable and dependable
This Role Is Probably Not For You If You:
Need constant supervision to stay on track
Struggle managing multiple priorities
Prefer sending an email and waiting rather than actively following up
Avoid difficult conversations
Dislike learning new technology
Get overwhelmed in a fast-paced environment
Compensation & Benefits
$22-$30/hour based on experience
Performance bonus opportunities
Paid Time Off
Health, Dental, and Vision Benefits
Ongoing training and development
Growth opportunities within a rapidly growing organization
Team events, recognition, and a supportive culture
Compensation:
$22 - $30 hourly
Responsibilities:
Your Core Responsibilities
Transaction Coordination
Support residential real estate transactions from contract to close
Track important deadlines, documents, and milestones
Ensure all required paperwork is completed accurately and on time
Coordinate with agents, clients, lenders, escrow officers, inspectors, and vendors
Follow up proactively to keep transactions moving forward
Maintain organized and compliant transaction records
Assist with closing logistics and client communication
Client Experience
Serve as a professional and friendly point of contact for clients
Provide timely updates throughout the transaction process
Help answer questions and resolve concerns with empathy and urgency
Create a five-star experience that leads to referrals and positive reviews
Assist with client gifts, touchpoints, and closing celebrations
Operations & Administrative Support
Assist with appointment preparation and meeting logistics
Coordinate vendor scheduling and communication
Maintain accurate records and internal systems
Support office operations and team projects
Help improve workflows and identify opportunities for greater efficiency
Qualifications:
Required
Excellent organizational and time management skills
Strong verbal and written communication skills
Close attention to detail
Strong customer service mindset
Ability to manage multiple projects simultaneously
High sense of urgency and follow-through
Reliable, punctual, and accountable
Comfortable learning new software and systems
Preferred
Experience in administration, operations, project coordination, customer service, hospitality, or real estate support
Experience working in a fast-paced environment
Familiarity with Google Workspace, CRM systems, or project management software
Real estate experience is a plus, but not required
About Company
Arrive Realty is one of San Diego's fastest-growing real estate teams, helping families, military service members, first-time homebuyers, and sellers achieve their real estate goals with confidence.
We're building something special—a high-performance team that combines exceptional service, innovative technology, and a strong culture of accountability. As we continue to grow, we're looking for someone who thrives on organization, follow-through, and creating an outstanding client experience.
At Arrive Realty, we believe exceptional service changes lives. We are committed to helping clients achieve their goals while creating a workplace where driven, growth-minded individuals can build meaningful careers.
If you're organized, proactive, tech-savvy, and committed to delivering exceptional experiences, we'd love to meet you.
