Position Summary
Intake Coordinators at Ocean View Psychiatric Health Facility play a vital role in ensuring a welcoming, efficient, and compassionate admissions process for individuals seeking psychiatric care. Under the supervision of the Intake Manager and Intake Coordinator Leads, this position is responsible for gathering and verifying patient health information, coordinating admission logistics, and facilitating communication across clinical and administrative teams.
Intake Coordinators serve as a key point of contact for patients and families during the intake process and must demonstrate strong communication, discretion, and empathy. This role requires a high level of accuracy in documentation, multitasking in a fast-paced environment, and the ability to support patients during moments of crisis with professionalism and care.
Key Responsibilities
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Collect relevant health information and conduct pre-admission assessments
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Coordinate patient transportation for safe and timely transitions
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Handle triage phone calls and conduct phone assessments with potential patients
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Verify patient insurance coverage and perform basic eligibility and billing computations
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Collect medical and psychiatric documentation for clinical review
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Communicate patient status and admission approvals with clinical teams
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Notify relevant departments (Nursing, Social Work, Outpatient Services) of patient admissions
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Document all phone calls and relay messages appropriately
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Enter patient data into the Electronic Health Records (EHR) system; admit and discharge patients
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Fax daily census reports to local facilities regarding bed/capacity availability
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Collaborate with the outreach team on referrals, admissions, bed availability, and patient status
Minimum Qualifications
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High school diploma or equivalent required
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Minimum of two (2) years of experience in a behavioral health, healthcare, or hospital setting (role-specific equivalent acceptable).
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Demonstrated ability to remain calm, composed, and effective in high-stress or crisis situations.
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Strong teamwork and collaboration skills across disciplines and departments.
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Demonstrated sound professional judgment; clinical judgment where applicable to licensure/role.
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Proficiency in the use of computers and standard keyboard functions for data entry and electronic documentation.
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Effective verbal and written communication skills.
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Ability to read, write, and communicate fluently in English.
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Current CPR, BLS, and First Aid certification, or ability to obtain within 90 days of employment (waivable for certain non-clinical positions, as appropriate).
