Experienced General Manager with a proven track record of leading high-volume operations in the restaurant and hospitality industry. Skilled in overseeing all aspects of daily operations, driving financial performance, developing high-performing teams, delivering exceptional guest experiences, and maintaining operational excellence in fast-paced environments. Demonstrated ability to manage large teams, control labor and food costs, implement company standards, and achieve business goals while fostering a culture of accountability, safety, and outstanding customer service.
Qualifications
- Minimum of 5 years of progressive management experience, including at least 3 years in a General Manager or senior leadership role within a high-volume restaurant, hospitality, entertainment, or retail environment.
- Proven success managing large, high-volume operations while consistently delivering exceptional guest experiences and achieving financial objectives.
- Strong leadership skills with experience recruiting, developing, coaching, and retaining high-performing teams.
- Demonstrated ability to manage multiple departments while maintaining operational excellence, safety, cleanliness, and company standards.
- Extensive experience with budgeting, forecasting, labor management, inventory control, cost of goods, and full profit-and-loss (P&L) accountability.
- Strong understanding of restaurant, hospitality, and entertainment operations, including food and beverage service, attractions, guest services, and facility management.
- Excellent interpersonal, communication, coaching, and conflict-resolution skills with the ability to motivate and inspire diverse teams.
- Proven ability to analyze operational and financial reports, identify opportunities for improvement, and implement effective solutions.
- Experience creating a culture of accountability, teamwork, safety, and continuous improvement.
- Knowledge of applicable federal, state, and local employment, health, sanitation, and safety regulations.
- Proficient in Microsoft Office Suite and point-of-sale (POS), scheduling, inventory, payroll, and workforce management systems.
- Ability to prioritize multiple responsibilities and make sound decisions in a fast-paced, high-pressure environment.
- Availability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as business needs require.
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent management experience will be considered.
- ServSafe Manager Certification, Alcohol Server Certification, or other industry certifications preferred (or ability to obtain within established timeframes).
Pay: From $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How do you spotlight high performers and address culture-damaging actions?
- Describe a time you coached out poor performance versus terminated quickly—how did you decide?
- Describe how you handled a staffing shortfall mid‑shift.
- Walk me through your last GM role: concept, sales volume, team size, and your top 3 responsibilities.
Work Location: In person
