Front Desk Lead
Healing Hands Spa | Knoxville, TN
We’re Looking for a Proven Leader
Healing Hands Spa is seeking an experienced Front Desk Lead with a strong leadership background to oversee our front desk operations and help build a high-performing team. This is an excellent opportunity for someone who enjoys leading people, improving systems, solving problems, and creating exceptional guest experiences.
Responsibilities
- Lead the daily front desk operation and ensure an efficient workflow.
- Supervise, coach, and support the front desk team while fostering a positive, accountable work environment.
- Coordinate schedules, shift coverage, and daily assignments.
- Serve as the primary resource for front desk staff by providing guidance, answering questions, and resolving issues.
- Assist with hiring, onboarding, training, and ongoing development of front desk team members.
- Communicate company updates, promotions, and operational changes clearly and consistently.
- Welcome guests and ensure every client receives outstanding customer service.
- Manage appointments, payments, memberships, gift cards, and daily closing procedures.
- Support membership growth, retail sales, guest retention, and overall business goals.
- Ensure company policies and SOPs are consistently followed while identifying opportunities to improve efficiency and team performance.
Qualifications
- Leadership or supervisory experience is required.
- Previous experience managing or leading a customer-facing team in a spa, salon, hospitality, medical office, or similar service environment is strongly preferred.
- Strong communication, organizational, and problem-solving skills.
- Confident making decisions and leading by example.
- Positive attitude, dependable, detail-oriented, and comfortable using scheduling or booking software.
- Passion for delivering exceptional guest experiences while developing a strong team.
Why Join Healing Hands Spa?
- Competitive pay
- Performance incentives
- Career growth opportunities
- Ongoing training and professional development
- Employee discounts on services and retail
- Supportive, team-oriented culture
If you have leadership experience and enjoy building great teams while delivering exceptional guest experiences, we’d love to hear from you
Pay: From $21.00 per hour
Work Location: In person
