Job Summary:
Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorization, entering information into the surgical scheduling system.
Responsibilities:
- Work with the clinical team to schedule patient procedures.
- Obtain insurance authorizations for surgical procedures.
- Assist the patient in scheduling pre-procedure testing
- Inform the patient of the surgical appointment and pre-procedural requirements
- Handle incoming call volume promptly and in a professional manner
- Ability to provide a high level of customer service and satisfaction
- Provide call confirmations to patients
- Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
- Schedule patient appointments and procedures according to established policies and procedures.
- File or scan records into electronic medical records.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
- Float to other offices as required for adequate coverage.
Qualifications/Requirements:
Experience:
Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required.
Education:
High school diploma or GED
Licenses / Certifications:
N/A
Other:
N/A Special Requirements: N/A
About Us:
NorthEast Provider Solutions Inc.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
External Applicant link Internal Applicant link
