Position Overview
We are seeking energetic, hospitality-driven Pool Runners to join our poolside food and beverage team. The ideal candidate thrives in a fast-paced, outdoor hospitality environment while supporting excellent guest service, maintaining strong attention to detail, and assisting with smooth poolside operations. Pool Runners are expected to create a welcoming and elevated guest experience through professionalism, urgency, cleanliness, teamwork, and genuine hospitality.
Job Description
Guest Service & Hospitality
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Deliver friendly, professional, and attentive service to all guests in the pool area while creating a positive and enjoyable experience.
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Maintain strong hospitality standards and assist guests with general requests in a prompt and professional manner.
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Anticipate guest needs by keeping poolside areas clean, organized, and properly stocked.
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Communicate guest concerns, special requests, or service needs to servers, bartenders, or management as appropriate.
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Support a welcoming and relaxed poolside atmosphere through genuine engagement and a positive attitude.
Service Support & Execution
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Deliver food, beverages, supplies, and service items to guests and team members accurately and efficiently.
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Assist servers and bartenders with running orders, clearing items, restocking, and maintaining overall service flow.
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Ensure food and beverage items are delivered with proper presentation, accuracy, and quality standards.
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Maintain awareness of guest areas and respond quickly to service needs during busy poolside periods.
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Assist with setup, breakdown, and organization of poolside service areas before, during, and after service.
Operational Responsibilities
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Maintain cleanliness and organization of poolside tables, chairs, service stations, trash areas, and surrounding guest areas.
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Clear used plates, cups, glassware, trays, trash, and other items from the pool area in a timely and safe manner.
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Restock supplies including napkins, utensils, condiments, menus, water, towels, and other service-related items as needed.
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Follow food safety, sanitation, workplace safety, and poolside safety standards at all times.
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Work safely in wet, outdoor, and high-traffic areas while maintaining urgency and professionalism.
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Communicate effectively with servers, bartenders, bussers, kitchen team members, and management to ensure smooth operations and guest satisfaction.
Teamwork & Professionalism
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Work collaboratively with all team members to maintain operational efficiency and service standards.
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Demonstrate professionalism, accountability, and a positive attitude in all guest and team interactions.
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Adapt quickly to changing business levels, weather conditions, guest needs, and operational priorities.
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Support the team during high-volume periods by assisting wherever needed.
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Consistently follow company policies, grooming standards, uniform standards, and service expectations.
Requirements
Experience
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Previous hospitality, restaurant, hotel, poolside service, food runner, busser, or customer service experience preferred.
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Experience working in a fast-paced or high-volume environment preferred.
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Previous experience in an outdoor guest service environment is a plus.
Hospitality & Service Skills
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Strong guest service and communication skills.
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Ability to maintain composure, professionalism, and hospitality during busy service periods.
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Strong sense of urgency, teamwork, and attention to detail.
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Ability to anticipate needs and support both guests and team members efficiently.
Knowledge & Abilities
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Basic food and beverage knowledge preferred.
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Ability to learn and follow poolside service procedures, sanitation standards, and operational expectations.
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Ability to work efficiently both independently and as part of a team.
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Ability to safely carry trays, supplies, food, beverages, and service items in an outdoor pool environment.
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Must be reliable, punctual, and able to follow direction from supervisors and management.
Other Information
Work Environment
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Fast-paced, outdoor poolside hospitality environment.
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Requires working around wet surfaces, outdoor temperatures, sun exposure, and high guest traffic.
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Requires flexibility to work mornings, afternoons, evenings, weekends, holidays, and peak business periods.
Physical Requirements
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Ability to stand and walk for extended periods of time.
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Ability to bend, reach, lift, carry, push, and pull as needed throughout the shift.
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Ability to carry trays, food, beverages, supplies, and service items safely and efficiently.
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Ability to lift and move items up to company-required limits.
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Ability to work outdoors in varying weather conditions.
Benefits
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Competitive compensation opportunities.
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Opportunities for growth and development within the organization.
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Dining and hospitality-related employee perks where applicable.
Equal Opportunity Statement
Great Maple is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.
