We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. This candidate MUST be available to work evening shifts (like 3p.m to 11p.m) including but not limited to working weekend/holidays. Candidate should also occasionally be available for night shift (like 11p.m to 7a.m) including but not limited to working weekend/holidays. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere while performing night audit function. This role requires good communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
MUST HAVE HOTEL FRONT DESK EXPERIENCE FOR AT LEAST 1 YEAR.
DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE AS OUTLINED ABOVE.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications accurately using hotel management software.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
- Maintain a clean and organized front desk area.
- Process payments and maintain accurate records of transactions.
- Perform night audit functions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Address any guest complaints or concerns with professionalism and urgency.
- Assist in managing phone systems, directing calls appropriately, and taking messages when necessary.
- Other duties as assigned including assisting in laundry.
Skills
- Strong background in hospitality management is preferred.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- Proven customer service experience in a hotel or resort setting is highly desirable.
- Familiarity with guest services operations and hotel management software.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail.
- A passion for hospitality and creating memorable experiences for guests.
Job Type: Part-time
MUST BE AVAILABLE TO WORK NIGHTS & WEEKENDS (ANY SHIFT ON WEEKEND) INCLUDING HOLIDAYS
Benefits:
Work Location: In person
Pay: $9.50 - $13.00 per hour
Work Location: In person
