Job Function: Repair & Service
Location:
US
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Work Location (for field-based positions): Chicago, IL, US
Work Flexibility: Field-based
Pay Range: $28.32 - $35.96
Job ID: 5670
About KARL STORZ
From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room.
As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.
About the Role
KARL STORZ is seeking a highly skilled Performance Support Specialist II to ensure the performance, reliability, and customer satisfaction of advanced integrated operating room technologies. In this field-based role, you will serve as a technical subject matter expert supporting complex audio-visual, network, and integrated OR systems across healthcare facilities.
This position is ideal for an experienced AV, IT, or systems support professional who thrives on solving complex technical challenges, supporting mission-critical technology, and delivering exceptional customer service. You will work closely with customers, internal technical teams, and the Critical Response Team to troubleshoot, investigate, and resolve high-level technical issues in operating rooms and healthcare environments.
Location: Chicago, IL
Travel: Up to 80% throughout the U.S., with potential travel to Canada and Mexico
Work Environment: Field-based supporting hospitals, surgery centers, laboratories, and healthcare facilities
What You'll Do
Serve as a technical expert for KARL STORZ integrated OR systems, providing advanced troubleshooting, repair, and support for complex AV and network-based technologies
Perform preventive maintenance, system modifications, software configuration, and service-related activities on KARL STORZ and third-party integrated systems
Investigate and resolve escalated customer issues while partnering with cross-functional teams and the Critical Response Team
Deliver exceptional customer support through onsite, remote, and telephone-based technical assistance
Document service activities, project updates, and technical findings accurately and in accordance with SOPs and service-level agreements
Support service contract performance, customer retention, and revenue attainment goals through world-class service delivery
Maintain hospital credentialing requirements and ensure compliance with customer protocols, safety standards, and company procedures
Participate in technical training programs and contribute to continuous improvement initiatives
What You Bring
High School Diploma, GED, or equivalent combination of education and experience required
5–7 years of experience supporting AV, network, IT infrastructure, or integrated technology systems, or 2–3 years in a KARL STORZ OR1 technical role
Strong knowledge of audio-visual systems, IP networking, hardware/software configuration, and troubleshooting
Proficiency with cable termination techniques, including solder, crimp, compression, and punch-down connections
Ability to read and interpret schematics, technical documentation, and work instructions
Strong Microsoft Office skills, including Word and Excel
Ability to meet and maintain hospital credentialing requirements
Valid driver's license with a strong driving record and willingness to travel extensively
Nice to Have:
CompTIA A+, CTS, or other AV/IT-related certifications
Experience supporting integrated operating room systems or healthcare technologies
Advanced knowledge of KARL STORZ OR1 Core platforms and associated software configurations
Experience with fiber optic systems, control systems, DSPs, matrix switchers, and networked AV environments
What Will Make You Successful
Exceptional troubleshooting skills and the ability to quickly diagnose complex technical issues
Confidence working independently in high-pressure healthcare environments
Excellent customer-facing communication and relationship-building abilities
Strong attention to detail and commitment to documentation accuracy
Adaptability and flexibility when managing changing priorities and travel schedules
Continuous improvement mindset and desire to expand technical expertise
Ability to remain calm, professional, and solutions-focused during critical customer situations
Why KARL STORZ?
Join KARL STORZ and help support the technology transforming today's operating rooms. You'll work with cutting-edge integrated healthcare systems, collaborate with talented technical professionals, and play a direct role in helping healthcare providers deliver exceptional patient care.
We invest in our people through ongoing technical development, career growth opportunities, and exposure to some of the most advanced medical technologies in the industry. Whether you're expanding your expertise in AV, networking, or healthcare technology, you'll find meaningful work and long-term career opportunities at KARL STORZ.
Ready to make an impact? Apply to be our next Performance Support Specialist II and help us build the future of MedTech together.
#LI-AA1
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MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Eligible Employee Benefits
Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
HSA Savings Accounts with company contribution
Life, STD & LTD Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!
- Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at
[email protected].
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Get in Contact
5670
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