Position Title: Security Officer (Restaurant Operations)
Department: Security
FLSA Status: Non-Exempt
Employment Status: Full-Time
Union Position: No
Wage: $22/hour
Reports To: Security Supervisor / Director of Security
Schedule: Tuesday-Saturday 5:00pm-1:00am
POSITION SUMMARY
The Security Officer assigned to the Oberon Restaurant is responsible for maintaining a safe, secure, and professional environment for museum visitors, restaurant patrons, staff, vendors, and contractors. The officer will be present at the Freeman Alley entrance where they will monitor activity, oversee patron flow, and ensure compliance with all established security and operational procedures.
This position requires excellent customer service skills, strong situational awareness, sound judgment, and the ability to effectively communicate with employees, visitors, contractors, and management.
RESPONSIBILITIES
Staff and monitor Freeman Alley entrance during assigned hours.
Maintain a welcoming and courteous presence while enforcing security policies.
Resolve routine issues professionally and escalate concerns when necessary.
Provide professional assistance and directions to museum visitors and restaurant patrons.
Assist with crowd management and maintain orderly patron movement during restaurant operating hours.
Observe and report suspicious behavior, security concerns, safety hazards, and policy violations.
Monitor for visible signs of intoxication or disorderly conduct among patrons at the entrance and respond per restaurant/museum policy.
Coordinate with restaurant management on refusal of entry or removal of intoxicated or disruptive individuals.
Respond appropriately to incidents, disturbances, emergencies, and visitor concerns.
Remain present at Freeman Alley entrance and ensure doors are secured upon closing of restaurant.
Assist with evacuation of the entrance and immediate area during emergencies, consistent with Fire Guard (F-03) responsibilities.
Prepare incident, activity, and observation reports.
Document unusual occurrences, safety concerns, and operational deviations.
Immediately report significant incidents and procedural violations to Security Supervisors and the Director of Security.
De-escalation is the primary response to conflict; this role is not expected to physically restrain patrons except to protect life safety. Physical altercations should be handled by contacting the Security Supervisor and, if warranted, NYPD.
Comfortable using a two-way radio to communicate with the Security Supervisor and Security console.
PHYSICAL REQUIREMENTS
Ability to stand and/or patrol for the full duration of a shift.
Ability to work at a semi-outdoor entrance exposed to weather (heat, cold, rain, wind) for extended periods.
QUALIFICATIONS
High school diploma or equivalent.
Valid New York State Security license.
Valid FDNY F03 license.
Previous security, hospitality, or customer service experience preferred.
Ability to remain calm and professional under pressure.
Strong verbal and written communication skills.
Excellent observation and decision-making abilities.
Ability to work independently and as part of a team.
Basic computer proficiency and report-writing skills.
BENEFITS
We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program through the Difference Card, Commuter Benefits Program through the Difference Card, Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits.
Full-time employees receive 15 days of paid time off, 8 sick days off and 13 holidays off as applicable through the fiscal year.
We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this Job Description describes you, then please apply for this role.
APPLY
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ABOUT THE MUSEUM
The New Museum's mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment. In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo-based firm
SANAA. Since that time, over 4 million have visited or attended programs and events, and the
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
