Account Manager (Remote, Part-Time)Own Client Relationships. Protect Financial Accuracy. Deliver an Exceptional Client Experience.
Riggins Bookkeeping Solutions is a specialized bookkeeping firm serving real estate investors and short-term rental owners throughout the United States.
We are looking for an experienced Account Manager who enjoys building strong client relationships while ensuring every set of financials delivered by our team is accurate, complete, and on time.
This is not a sales position.
You will become the primary point of contact for your assigned clients after onboarding, acting as the bridge between our clients and bookkeeping team. You'll oversee monthly workflows, review financial reporting, communicate proactively, and ensure every client receives an exceptional experience.
We're looking for someone who naturally takes ownership, communicates proactively, solves problems before they become bigger issues, and enjoys helping both clients and teammates succeed.
Our team values integrity, accountability, clear communication, continuous improvement, and maintaining a healthy work-life balance.
Position Details
Position: Account Manager
Location: Remote (U.S.)
Employment Type: Part-Time W-2 Employee
Hours: Approximately 10-15 hours per week to start, with additional hours during month-end close.
Pay: $32-$40 per hour, depending on experience
Availability: Must be available Monday through Friday during standard business hours for client communication and team collaboration.
Key ResponsibilitiesClient Relationship Management
- Serve as the primary point of contact for assigned clients after onboarding.
- Build long-term relationships through consistent communication and exceptional service.
- Respond to client emails and Slack messages in a timely and professional manner.
- Keep clients informed throughout the monthly bookkeeping and close process.
- Follow up on missing documentation needed to complete monthly bookkeeping.
- Manage client expectations and communicate proactively regarding deadlines or outstanding items.
Financial Review & Quality Control
- Review bookkeeping completed by the bookkeeping team for accuracy and completeness.
- Review bank and credit card reconciliations.
- Review balance sheet accounts and investigate unusual balances.
- Review owner statements before delivery.
- Review trust accounting transactions and reconciliations (training provided).
- Ensure financial reports are complete and accurate before being delivered to clients.
- Coordinate corrections with bookkeepers when necessary.
Workflow Management
- Assign work to bookkeepers as needed.
- Monitor monthly close deadlines across assigned clients.
- Identify potential bottlenecks before they impact delivery.
- Collaborate with the bookkeeping team to resolve outstanding issues efficiently.
- Coordinate with Operations regarding workflow and capacity when needed.
Process & Quality
- Follow and help improve company SOPs.
- Maintain organized client documentation within Notion.
- Identify opportunities to improve client experience and internal workflows.
- Maintain the highest standards of professionalism, confidentiality, and financial accuracy.
Additional responsibilities may be assigned as the company grows.
Qualifications
- Minimum 5 years of bookkeeping or accounting experience.
- Minimum 3 years of client management, account management, or leadership experience.
- Strong understanding of bookkeeping, reconciliations, financial reporting, and month-end close.
- Experience reviewing the work of other bookkeepers.
- Strong problem-solving and investigative skills.
- Excellent written and verbal communication skills.
- Ability to explain financial information to non-accountants.
- QuickBooks Online Advanced Certification required.
- Use this secret word in the subject line: CastleView.
- Must be authorized to work in the United States.
- References required.
Real estate bookkeeping experience is preferred but not required.
Software ExperienceRequired
- QuickBooks Online
- Double (Keeper)
- Slack
- Dropbox
Willing to Learn
What Success Looks Like
The ideal candidate:
- Takes ownership of assigned client relationships.
- Protects monthly close deadlines.
- Solves problems proactively.
- Catches issues before clients see them.
- Supports and coaches bookkeepers respectfully.
- Communicates early and often.
- Builds trust with both clients and teammates.
- Thrives in a collaborative, remote environment.
Meetings & Training
Structured onboarding will be provided.
- Weekly training during the first 30 days.
- Biweekly training during days 31-60.
- 90-day review.
- Biweekly Management Meetings.
- Monthly Team Meetings.
- Quarterly one-on-one meetings.
Why Join Riggins Bookkeeping Solutions?
- Work with a growing firm specializing in real estate and short-term rental bookkeeping.
- Build meaningful, long-term relationships with clients.
- Collaborate with a supportive team that values communication, accountability, and continuous improvement.
- Opportunity to grow alongside the company as we continue to expand.
- Flexible remote work environment.
How to Apply
Step 1: Email your resume to [email protected].
Step 2: Include the secret word in your email subject line.
Step 3: Attach a 5-minute Loom video answering the following:
- Why are you a great fit for this role?
- Describe your experience managing client relationships and reviewing bookkeeping work.
- What are your long-term professional goals?
Step 4: Complete the Indeed application.
Applications that do not follow the application instructions may not be considered.
Pay: $32.00 - $40.00 per hour
Benefits:
- Flexible schedule
- Paid training
- Professional development assistance
- Referral program
- Work from home
Application Question(s):
- How many years of experience do you have managing client relationships in a bookkeeping, accounting, or financial services environment?
- Describe your experience reviewing another bookkeeper's work before financial reports were delivered to clients. What items did you typically review?
- This role serves as the primary point of contact for clients after onboarding. Tell us about your experience communicating financial information to clients and managing client expectations.
- A client's financial reports are due tomorrow, but you discover the books are not ready because important information is missing. What would you do?
- What interests you most about a long-term Account Manager role with a growing bookkeeping firm, and what does taking ownership of client relationships mean to you?
Education:
Experience:
- Accounting: 3 years (Required)
- Supervising: 3 years (Required)
Shift availability:
Work Location: Remote
